LOCATION:                        Northeastern Regional Information Center – Albany or North Country

SALARY - BOCES employee salary commensurate with experience and in accordance with contract language.

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. 

This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

LOCATION:         Northeastern Regional Information Center – Franklin-Essex-Hamilton Region/North Country 

BASIC FUNCTION:          

Incumbent in this class participates in the design, installation and maintenance of personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for participating in the identification and correction of network and system problems.  Incumbent is also involved in the receipt and distribution of new computer equipment.  This class differs from the Network and Systems Technician in that the Senior level performs more difficult and technical work and may act as the lead worker on technical projects.  Incumbent performs duties normal business hours or during the night and weekend as

RESPONSIBILITIES:

1. Installation and maintenance of personal computers and networks including all peripheral equipment.
2. Installation of wiring and fiber optic cables.
3. Installation and configuration of file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
4. Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
5. Working with vendors to configure and troubleshoot routers, circuit problems, and various county used third party software applications.
6. Upgrading of computers and peripheral equipment.
7. Testing of wiring.
8. Creation of user accounts and access permissions.
9. Receipt and distribution of new computer equipment.
10. Maintains software library.
11. Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
12. Attends seminars and technical education classes to keep abreast of current trends in information technology.
13. May perform other related duties as required.
14. Good knowledge of modern personal computers and local and wide area networks.
15. Good knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
16. Ability to install office computer systems and networks.
17. Ability to evaluate equipment configuration requirements.
18. Ability to diagnose computer systems and networks problems and assist in their resolution.
19. Ability to plan, direct and the work of others when acting as a lead worker on technical projects.
20. Ability to direct users in system and network use.
21. Ability to understand and follow oral and written instructions.
22. Ability to read and understand technical manuals.
23. Ability to maintain accurate records.
24. Physical condition commensurate with the demands of the position.