LOCATION:          Northeast Regional Information System – 900 Watervliet-Shaker Road  

BASIC FUNCTION:

Works as a staff assistant in performing a variety of routine administrative tasks.  Work assignments are received from a superior with major emphasis on providing support services of an administrative and non-defined nature involving the services provided by the agency to the public or to another municipal operating department or agency.  Work of a routine nature is performed under general supervision, whereas a new or difficult assignment is performed under direct supervision or with conferences with the agency head or the immediate supervisor.  Does related work as required.

RESPONSIBILITIES:

1. Talks with persons registering complaints regarding the agency’s services, rules and regulations.
2. Answers routine correspondence on the agency or sections work responsibilities and directs callers to offices where problem may be resolved.
3. Prepares a variety of routine reports as assigned.
4. Obtains a variety of information preparatory to the budget, annual reports or similar projects.
5. Sorts, files and maintains a variety of information for vouchers and purchase orders in alphabetic and/or numeric order.
6. Operates a computer terminal in maintaining various financial records and reports.
7. Undertakes special studies as assigned on the agencies implementation of rules, regulations and operating procedures.
8. Keeps and maintains records and reports.
9. Good knowledge of office terminology, procedures and equipment.
10. Good knowledge of business arithmetic and English.
11. Working knowledge of personnel methods and procedures, organization, reporting and communications.
12. Working knowledge of statistical techniques, particularly in relation to the collection and tabulation of raw data.
13. Working knowledge of budget and purchasing procedures.
14. Ability to layout work for others.
15. Ability to get along well with subordinates and others and to secure their cooperation.
16. Ability to properly interpret and make decisions in conference with laws, regulations and policies.
17. Ability to keep records and to prepare periodic reports on such records.
18. Physical condition commensurate with the demands of the position.

LOCATION:          Central Administration / Buildings & Grounds - 900 Watervliet-Shaker Road

BASIC FUNCTION:          

The work involves responsibility for performing highly complex duties and administrative support tasks to further the overall work of the organization or program. Incumbents typically serve as a personal secretary to the head of a department or major division relieving them of administrative and business detail and resolving day-to-day operational problems. This position is distinguished from that of Secretary I by virtue of its expanded scope of program support tasks, increased level of decision-making and the relatively small amount of time spent in the operation of office equipment. The work is performed under the general supervision of an administrator with considerable leeway allowed for the use of independent judgment in carrying out the details of the work. Supervision may be exercised over the work of clerical subordinates. Does related work as required.

RESPONSIBILITIES:

1. Prepares responses to letters concerning programs, policies and procedures for own or supervisor’s signature.
2. Opens, reviews and distributes incoming mail in accordance with staff assignments and attaches appropriate background material to correspondence.
3. Schedules and arranges meetings, conferences and appointments and assembles and coordinates background material.
4. Schedules and arranges travel and accommodations for senior personnel and other staff.
5. Coordinates the maintenance of and prepares agency financial, payroll, personnel and attendance records.    
6. Establishes and implements office procedures and maintains efficient work flow.
7. Designs, sets up and maintains files of correspondence, documents and records.                                              
8. Transmits instructions from supervisor to appropriate staff orally, in writing, or electronically, and follows up to see that instructions are followed and deadlines are met.
9. May supervise staff in the assignment of clerical tasks.                                        
10. Screens callers and visitors to determine the nature of the inquiry, answers questions on established policy and procedure and/or refers to appropriate party or office. 
11. Prepares reports using statistical and narrative information.                                    
12. Monitors and tracks status of various program activities.                                          
13. Prepares correspondence, memoranda, reports, minutes of meetings, hearings and conferences and related material.
14. Monitors expenditures to maintain budgetary controls.                                              
15. Orders office supplies and maintains inventory of supplies and equipment.
16. Thorough knowledge of modern office terminology, procedures, equipment and business English.
17. Thorough knowledge of the principles and techniques of office management and clerical processing. 
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle administrative details independently including the composition of letters and memoranda.                                                                                           
20. Ability to analyze and summarize information in both narrative and numerical form.                                                                                                                           
21. Ability to design and maintain filing systems.
22. Ability to maintain program accounts and budgetary data.                                
23. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.                                                              
24. Ability to supervise and direct the work of others.                                                             
25. Ability to prepare and maintain complex records.
26. Ability to communicate effectively both orally and in writing.
27. Ability to establish and maintain effective working relationships with others.        
28. Physical condition commensurate with the demands of the position.

LOCATION:          Adult Health Careers Program - 925B Watervliet-Shaker Road

BASIC FUNCTION:

The work is responsible for the daily administration of the financial aspects of student accounts within the BOCES Health Careers and Services program.  The work involves maintaining students’ accounts and transactions, including the reconciliation of their awarded aid through federal government financial grant and loan programs.  The work includes communicating with both students, parents and vendors regarding the financial aspects of their student accounts and records. The Bursar is also responsible for ensuring compliance with BOCES, federal and state laws and regulations. Work is performed independently and confidentially with students, parents and vendors and acts within the authority granted by the Director of Health Careers & Services at BOCES.  Does related work as required

RESPONSIBILITIES:

1. Is responsible for the administration, maintenance and reconciliation of student financial account records, in accordance with various BOCES, federal and state laws and regulations.
2. Communicates with students, parents, sponsors and vendors regarding the status of various accounts and financial transactions via phone, email and mail.
3. Processes the determined student aid awards and works with the Financial Aid Examiner (BOCES) to disburse aid to student accounts.
4. Posts figures to appropriate accounts, makes all necessary adjustments in balances and verifies and reconciles balances; renews status of accounts as adjustments are made and takes appropriate action as authorizing payment, issuing checks or preparing bills.
5. Prepares in final format accounting and financial statements, statistical tabulations and data, form letters, memoranda, vouchers, reports, requisitions or data from various equipment as the source material.
6. Prepares cash deposits.
7. Is responsible for purchasing process for the department.
8. Assists with required reporting for grants administration.
9. Assists with statistical reporting and data for budget administration.
10. Assists with statistical reporting and data for state and federal reporting.
11. Attends training sessions and workshops to stay abreast of changes in federal and state guidelines, regulations and application forms.
12. Is responsible for the operation of computer systems and applications pertaining to student account reports, input, output and updates on information.
13. Coordinates and provides data necessary for federal and state agencies and certified reports.
14. Keeps current on all federal and state financial aid laws, regulations, policies and procedures.
15. Performs related duties, as required.
16. Good knowledge of federal and state student financial aid programs and the rules, regulations and procedures involved in the maintenance of student accounts.
17. Good knowledge of the educational BOCES’ rules and regulations pertaining to matriculation, student academic standing and registration status.
18. Good knowledge of modern accounting principles.
19. Good knowledge of budget and purchasing procedures.
20. Working knowledge of student financial aid eligibility standards and requirements.
21. Ability to read, understand and interpret rules and regulations for purposes of advising and assisting students.
22. Ability to communicate clearly and concisely, both orally and in writing.
23. Ability to provide excellent customer service.
24. Ability to relate well with others.
25. Physical condition commensurate with the demands of the position.

LOCATION:                          Management Services – 900 Watervliet-Shaker Road

BASIC FUNCTION:

The work involves responsibility for advising, training and providing technical assistance to component school districts and/or municipalities supported by a BOCES on matters related to compliance with federal, state and local regulations affecting occupational health and safety and the environment.  The incumbent may provide on-site and/or centralized service to one or more schools or municipalities on a day-to-day basis.  The work is performed under the direct supervision of the Managing Program Coordinator I (Health, Safety & Risk) with some latitude for planning and administering the work.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Conducts training workshops and provides hazard assessments for school district and/or municipality personnel on health, safety and risk management topics such as: Right-to-Know, Hazard Communications, Blood-borne Pathogens, Emergency Preparedness, Lockout/Tagout, Respiratory Use, Personal Protective Equipment, Ergonomics, Asbestos Awareness, etc..
2. Advises school district and/or municipality administration and employees on matters related to compliance with various regulatory agencies such as the: NYS Department of Education, Environmental Protection Agency, Occupational Safety and Health Agency, New York State Department of Labor, New York State Department of Health, New York State Department of Environmental Conservation and New York State Occupational Safety and Health Agency.
3. Identifies and inventories chemicals located within school district and/or municipal buildings, and maintains and distributes material safety data sheet handbooks throughout the school districts and/or municipalities.
4. Assists and updates school district and/or municipality safety data sheets for chemicals located in buildings within the school district and/or municipality.
5. Tests the water quality in school district and/or municipality buildings with wells.
6. Provides educational and technical support to the school district and/or municipality inspector-management planner during inspections.
7. Provides technical assistance to school districts and/or municipalities regarding compliance with asbestos regulations.
8. Assists and updates the school district’s or municipality’s asbestos management plan and coordinates and implements all minor asbestos-related projects.
9. Maintains and updates school district and/or municipality’s emergency management plan and coordinates and implements emergency management meetings and table-top exercises.
10. Operates a variety of testing equipment and devices in school and municipal buildings.
11. Organizes and leads monthly or quarterly school district and/or municipal safety committee meetings.
12. Performs, documents and implements school district and/or municipal fire safety inspections and programs.
13. Performs related duties, as required.
14. Good knowledge of federal, state and local regulations/codes pertaining to hazardous materials, safety, personal protective equipment and other OSHA/Public Employee Safety and Health regulations related to educational and municipal environments.
15. Good knowledge of asbestos and other hazardous material handling and containment procedures.
16. Good knowledge of safety testing equipment and the proper use of protective gear.
17. Ability to prepare and conduct training sessions and meetings.
18. Ability to communicate effectively both orally and in writing.
19. Ability to work closely with school district and/or municipality personnel to assess safety hazards and the need for training in these areas.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases.
21. Ability to establish and maintain effective working relationships with others.
22. Physical condition commensurate with the demands of the position.  

LOCATION:    Northeastern Regional Information Center – 900 Watervliet Shaker Road

BASIC FUNCTION:
Performs responsible administrative work for the Assistant Superintendent – NERIC at Capital Region BOCES. Incumbent in this class independently performs highly complex duties and administrative tasks supporting the work of the Assistant Superintendent. Incumbent will serve as a personal assistant to the Assistant Superintendent, relieving them of administrative and business detail and resolving day-to-day operational problems. The work calls for the frequent exercise in independent judgment in providing information regarding division and organizational policies, procedures, and practices and in conducting office activities. Employees in this class handle the more difficult assignments in the performance of their duties. The work is performed under the general supervision of the Assistant Superintendent with considerable leeway allowed for the use of independent judgment in carrying out the details of the work. Does related work as required.

RESPONSIBILITIES:
1.    Prepares responses to letters concerning services, policies and procedures for own signature or that of the Assistant Superintendent.
2.    Maintains records of all travel arrangements, conference requests, and other related activities including purchase orders, and claim reimbursement requests.
3.    Schedules and arranges meetings, conferences, and appointments and assembles and coordinates background material.
4.    Organizes and executes organization-wide and regional events.
5.    Serves as a notetaker during meetings and produces minutes of meetings, when appropriate.
6.    Answers the telephone and directs callers appropriately, answering basic procedural and informational questions pertaining to the various programs and services of the BOCES and NERIC.
7.    Prepares original documents for signature by the Assistant Superintendent.
8.    Maintains and prepares various departmental and state reports using statistical and narrative information.
9.    Maintains the Assistant Superintendent’s calendar, screens and greets visitors.
10.    Monitors and tracks status of various organizational, division, and regional activities and events.
11.    Performs departmental organization of files, correspondence and other documents.
12.    Proofreads outgoing correspondence.
13.    Prepares contractual divisional materials for board approval.
14.    Receives, sorts, and delivers mail received for the office.
15.    Performs other related duties, as required.
16.    Thorough knowledge of administrative practices.
17.    Thorough knowledge of office practices and procedures.
18.    Thorough knowledge of word processing and spreadsheet software.
19.    Thorough knowledge of the principles of business English.
20.    Good knowledge of the organization, functions, laws, policies and regulations of the office of the Assistant Superintendent and BOCES.
21.    Good knowledge of school district operations and key contacts.
22.    Ability to handle routine administrative details independently, including the composition of letters, memoranda, and statistical reports.
23.    Ability to analyze and summarize information in both narrative and numerical form.
24.    Ability to design and maintain filing systems.
25.    Ability to understand and interpret written material.
26.    Ability to express oneself clearly and concisely, both orally and in writing.
27.    Ability to establish and maintain cooperative relations with the public, governmental/private agencies, and component school district administration, and personnel.
28.    Physical condition commensurate with the demands of the position.

LOCATION:                          Northeast Regional Information Center – Albany or North Country

BASIC FUNCTION:

The work involves responsibility for supervising, coordinating and providing training and assistance to school district personnel using administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent may supervise a unit of personnel involved in installing and maintaining administrative software applications as well as training and instructing the component school district personnel who use them.  This class differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Managing Program Coordinator I (Administrative Services) may exercise supervision over others, conducts a special project or is engaged in servicing advanced software systems for a large school district.  The incumbent may exercise supervision over Program Coordinators I and II (Administrative Services), Program Coordinator Trainees and other support staff.  The incumbent also assists RIC management in developing the annual budget and costs for services.  The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.  The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.  The work is performed under the general supervision of a Managing Program Coordinator II or another RIC administrator.  Does related work as required.

RESPONSIBILITIES:

1. Supervises and trains personnel involved in providing training and support services to school districts using software applications to perform student management, business office or guidance office functions;
2. Develops and implements software application plans for school districts;
3. Prepares cost projections for network upgrades and new installations;
4. Trains and assists school district staff on software applications used to perform student management, business office or guidance office functions;
5. Assists school district personnel with the implementation of the technology aspects of school district management programs;
6. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone;
7. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on software purchases and coordinate technology projects involving administrative software and applicable policies and procedures;
8. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided;
9. Maintains detailed records and files on all technical service and training;
10. Participates in regional user group meetings for the support and development of services supported by BOCES;
11. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district;
12. Documents software changes requested by component school districts and forwards it to the appropriate software company;
13. Researches new and updated software before distributing it to a school district;
14. Advises and makes recommendations to school personnel regarding hardware and software purchases as it relates to administrative services;
15. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration;
16. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
17. Reports orally and in writing to a Managing Program Coordinator regarding program activities;
18. Ensures end of year fiscal reporting for school districts and configures software for new fiscal year;
19. Ensures federal and state wage, salary and earnings information is correctly reported;
20. Maintains an inventory of all computer-related equipment within a school district or districts.
21. Thorough knowledge of administrative software applications supported by a BOCES Regional Information Center;
22. Good knowledge of the laws, rules and regulations governing New York State school districts;
23. Good knowledge of the computer software industry;
24. Good knowledge of modern management and supervisory principles and practices;
25. Good knowledge of standard office practices and equipment;
26. Working knowledge of budget preparation and the BOCES budgetary process;
27. Ability to develop, design, coordinate and/or deliver technology training;
28. Ability to utilize various software and computer database programs;
29. Ability to problem-solve user hardware and software problems;
30. Ability to form and maintain effective working relationships with others;
31. Ability to understand and empathize with customer needs and concerns;
32. Ability to maintain records and prepare written and statistical reports clearly and concisely;
33. Ability to plan, supervise and schedule the work of others;
34. Ability to communicate effectively both orally and in writing;
35. Ability to apply computer technology to a wide variety of school district settings;
36. Physical condition commensurate with the demands of the position.

LOCATION:          Northeastern Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. 

This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes.
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.
25. Physical condition commensurate with the demands of the position.

LOCATION:          Northeastern Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. 

This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes.
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.
25. Physical condition commensurate with the demands of the position.

LOCATION:          Northeastern Regional Information Center – Cooperative Virtual Learning Academy  

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. 

This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes.
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.
25. Physical condition commensurate with the demands of the position.

LOCATION:          Northeast Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:

The work involves responsibility for training and instructing school district personnel using financial software applications supported by a BOCES Regional Information Center (RIC).  Incumbents in this class also provide technical assistance to school district personnel to resolve financial software problems. This position of Program Coordinator I (Financial Services) differs from that of Program Coordinator II (Financial Services) by virtue of the fact that a Program Coordinator II’s (Financial Services) duties and responsibilities, as well as the knowledge and experience are more extensive than that of a Program Coordinator I (Financial Services).  A Program Coordinator II (Financial Services) is also involved with school districts in the technology planning process, and usually does not interact with other governmental agencies to resolve technical financial issues.

The Program Coordinator (Financial Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that Program Coordinators (Financial Services) do not generally perform Local Area Network (LAN) or Wide Area Network (WAN) support services. 

The Program Coordinator (Financial Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Financial Services) series are required to possess knowledge pertaining to financial record maintenance and do not generally maintain administrative or instructional software applications.

The work of a Program Coordinator I (Financial Services) is performed under the direct supervision of a higher level Program Coordinator.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on financial software applications used to perform accounting, payroll, budgeting and other financial activities.
2. Administers and maintains a computerized financial system for a school district.
3. Writes documentation regarding financial software use.
4. Acts as liaison between school districts and software vendors.
5. Acts as liaison between school administrators and clerical staff to formulate training and strategies for financial software use in a school district.
6. Documents and distributes financial software upgrades.
7. Prepares financial documentation or reports such as W2 and 1099 Forms or Federal and State retirement reporting for a school district.
8. Tests and installs financial software applications/updates and analyzes and resolves computer hardware and software problems either onsite or by phone.
9. Performs basic computer hardware and financial software installation, maintenance and network administration such as installing stand alone or Local Area Network computer hardware and software, configuring software, adding and removing end-users, and resolving printer problems.
10. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and financial software purchases and coordinate technology projects.
11. Orders and tracks financial software applications purchased for school districts, maintains detailed written records on training and services provided.
12. Participates in regional user group meetings for the support and development of financial services supported by BOCES.
13. Distributes training documents, manuals, revisions, and memos, newsletters and other information pertaining to financial software use in a school district.
14. Documents financial software changes requested by component school districts and forwards it to the appropriate software company.
15. Researches new and updated financial software before distributing it to a school district.
16. Advises and makes recommendations to school personnel regarding financial software purchases.
17. Maintains an up-to-date knowledge on emerging theories and best practices in learning and teaching technology integration.
18. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
19. May contact government agencies such as the Internal Revenue Service or the New York State Department of Taxation and Finance to research questions or resolve problems.
20. Good knowledge of computer financial software applications supported by a BOCES Regional Information Center.
21. Good knowledge of the financial record maintenance procedures.
22. Good knowledge of assigned local school districts needs for technology training services.
23. Working knowledge of computer hardware and software industry.
24. Working knowledge of standard office practices and equipment.
25. Ability to develop, design, coordinate and/or deliver technology training.
26. Ability to utilize various software and computer database programs.
27. Ability to problem-solve computer user hardware and software problems.
28. Ability to form and maintain effective working relationships with others.
29. Ability to understand and empathize with computer user needs and concerns.
30. Ability to maintain records and prepare written and statistical reports clearly and concisely.
31. Ability to communicate effectively both orally and in writing.
32. Ability to follow written and oral instructions.
33. Physical condition commensurate with the demands of the position.

LOCATION:                          Northeast Regional Information Center – 900 Watervliet-Shaker Road 

BASIC FUNCTION:

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC). The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting.

The position of Program Coordinator II (Administrative Services) differs from that of Program Coordinator I (Administrative Services) by virtue of the fact that a Program Coordinator II’s (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are more extensive than that of a Program Coordinator I (Administrative Services). A Program Coordinator II (Administrative Services) also exercises more independent judgment in the performance of his/her duties and responsibilities and serves as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator II (Administrative Services) is performed under the direct supervision of a higher level Program Coordinator. The incumbent exercises no supervision; however, the incumbent does serve as a lead worker on assigned projects. Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes and coordinate technology projects involving administrative software and applicable policies and procedures
5. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Advises and makes recommendations to school personnel regarding hardware and software purchases as it relates to administrative services.
11. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
12. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
13. Ensures end of year fiscal reporting for school districts and configures software for new fiscal year.
14. Maintains an inventory of all computer-related equipment within a school district or districts.
15. Serves as lead worker on projects involving other Program Coordinators.
16. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
17. Good knowledge of computer software and information technology.
18. Good knowledge of assigned local school districts needs for technology training services.
19. Good knowledge of the laws, rules and regulations governing New York State school districts.
20. Good knowledge of the computer software industry.
21. Good knowledge of standard office practices and equipment.
22. Ability to develop, design, coordinate and/or deliver technology training.
23. Ability to utilize various software and computer database programs.
24. Ability to problem-solve user hardware and software problems.
25. Ability to form and maintain effective working relationships with others.
26. Ability to understand and empathize with customer needs and concerns.
27. Ability to maintain records and prepare written and statistical reports clearly and concisely.
28. Ability to communicate effectively both orally and in writing.
29. Ability to lead others on an assigned project.
30. Ability to follow written and oral instructions.
31. Physical condition commensurate with the demands of the position.

LOCATION:          Northeastern Regional Information Center – Albany or North Country

BASIC FUNCTION:  
The work involves responsibility for training and instructing school district teachers and teaching staff using classroom software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance to teachers and teaching staff regarding planning and implementing technology integration into curriculum in alignment with New York State learning standards.  The incumbent also provides technology planning services for classroom use.  The incumbent also analyzes and provides recommendations to resolve software problems. 

The position of Program Coordinator I (Instructional Services) differs from that of Program Coordinator II (Instructional Services) by virtue of the fact that a Program Coordinator II (Instructional Services)’s duties and responsibilities, as well as the knowledge and experience, are more extensive than that of a Program Coordinator I (Instructional Services), and a Program Coordinator II (Instructional Services) serves as a lead worker.

The Program Coordinator (Instructional Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not generally perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Instructional Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Instructional Services) series are required to possess knowledge pertaining to teaching and curriculum software applications and do not generally maintain administrative or financial software applications.

The work of a Program Coordinator I (Instructional Services) is performed under the direct supervision of a higher-level Program Coordinator.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district instructional staff on software, hardware and internet use ensuring relatedness to the New York State Learning Standards, school district curriculum, instruction and assessment.
2. Schedules instructional sites and coordinates requests from schools regarding planning for training of teachers, proctors, and administrators.
3. Writes instructional course descriptions and publishes and distributes catalogs of teacher training courses.
4. Solicits training program evaluation from school districts to improve instructional staff training services.
5. Evaluates software and multimedia to ensure instructional congruence with district curriculum and the learning standards.
6. Tests and installs instructional software applications/updates and analyzes and resolves computer hardware and software problems either onsite or by phone.
7. Performs basic computer hardware and software installation, maintenance and network administration such as installing stand alone or Local Area Network computer hardware and software, configuring software, adding and removing end-users, and resolving printer problems.
8. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and instructional software purchases and coordinate technology projects.
9. Orders and tracks instructional software applications purchased for school districts and maintains detailed written records on training and services provided.
10. Participates in regional user group meetings for the support and development of instructional services supported by BOCES.
11. Distributes training documents, manuals, revisions, and memos, newsletter and other information pertaining to instructional software use in a school district.
12. Documents instructional software changes requested by component school districts and forwards it to the appropriate software company.
13. Researches new and updated instructional software before distributing it to a school district.
14. Advises and makes recommendations to school personnel regarding curriculum, hardware and software purchases.
15. Maintains an up-to-date knowledge on emerging theories and best practices in learning and teaching technology integration.
16. Attends, participates or hosts professional conferences and meetings and serves as liaison with the New York State Education Department, school districts officials, computer and instructional coordinators and other program-related agencies.
17. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
18. Good knowledge of computer instructional software applications supported by a BOCES Regional Information Center.
19. Good knowledge of New York State curriculum and learning standards.
20. Good knowledge of assigned local school districts needs for technology training services.
21. Working knowledge of computer hardware and software industry.
22. Ability to incorporate commercially available software into classroom curriculum.
23. Ability to preview and evaluate software and multimedia programs.
24. Ability to establish rapport and maintain cooperative working relationships with teachers.
25. Ability to work in both PC and Macintosh platforms.
26. Ability to develop, design, coordinate and/or deliver instructional technology training.
27. Ability to utilize various software and computer database programs.
28. Ability to problem-solve computer user hardware and software problems.
29. Ability to form and maintain effective working relationships with others.
30. Ability to understand and empathize with computer user needs and concerns.
31. Ability to maintain records and prepare written and statistical reports clearly and concisely.
32. Ability to communicate effectively both orally and in writing.
33. Ability to follow written and oral instructions.
34. Physical condition commensurate with the demands of the position.

LOCATION:                          Northeastern Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. 

This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes.
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.
25. Physical condition commensurate with the demands of the position.

LOCATION:          Special Education – Maywood Academy

BASIC FUNCTION:

The work involves responsibility for independently performing complex clerical operations and administrative support tasks for a unit in a Division. Incumbents spend a substantial amount of time operating a personal computer and the rest of the time on routine administrative tasks to ensure the efficient workflow of the office. The work also involves responsibility for the entry and retrieval of information using software on a computer and using a computer to produce printed material such as letters, memoranda and forms. Incumbents work under general supervision receiving detailed instructions only where policies have not been determined. This class differs from that of Secretary II by the increased time spent on operating software and the more limited scope of duties and decision-making responsibilities. Does related work as required.

RESPONSIBILITIES:

1. Prepares correspondence, documents, records and other written material in final or draft form using computer software from handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
2. Transcribes correspondence from dictation equipment.
3. Composes and prepares correspondence on matters where policies and procedures are well-defined.
4. Maintains and updates database/spreadsheet records on a personal computer.
5. Screens callers or visitors to determine the nature of the inquiry and refers to appropriate party or office and answers inquiries as appropriate.
6. Schedules conferences, meetings and makes travel arrangements.
7. Establishes and maintains confidential and general office files.
8. Explains established program policies and procedures to the general public/clients and obtains routine information for program purposes.
9. Receives, sorts and distributes incoming mail.
10. Checks, codes and processes requisitions, claims and bills.
11. Prepares and maintains financial, statistical and personnel records.
12. Monitors and tracks status of program activities.
13. Orders supplies and materials.
14. Collects and gathers information to be used as a basis for reports and memoranda and prepares summaries.
15. Transmits instructions from supervisor to staff and follows up to ensure deadlines are met.
16. Answers telephone and gives out information.
17. Good knowledge of modern office terminology, procedures, equipment and business English.
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle routine administrative details independently.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.
21. Ability to prepare and maintain program records and routine reports.
22. Ability to communicate effectively both orally and in writing.
23. Ability to establish and maintain effective working relationships with others.
24. Ability to organize and maintain office files.
25. Ability to collect information from various sources for program operations.
26. Physical condition commensurate with the demands of the position.