LOCATION:          Northeastern Regional Information Center – 900 Watervliet Shaker Road              

BASIC FUNCTION:

The Information Security Technician is the primary contact for employees regarding possible security risks to their systems. Incumbent provides prescribed technical assistance to users via the telephone for problems that relate to information security and systems architecture of the Capital Region BOCES/Northeastern Regional Information Center (NERIC) Data & Network Operations Center.  The work involves responsibility for documenting the reported issue and escalating the issue to the Information Security Analyst and assisting with the appropriate remediation measures within the information security and systems architecture, including end user networks and devices.  The incumbent will assist in ensuring that information security access management; processes and industry standards are followed and maintained.  Unlike the Information Security Analyst, employees in this classification are not tasked with assisting administration with internal investigations, though may provide detailed documentation to be used in such investigations.  Work is performed under the general supervision of a BOCES Supervisor.  Does related work as required.

RESPONSIBILITIES:

1. Monitors results of daily internal system log analysis and alerts appropriate staff of any concerns.
2. Assists in the daily review of security appliances and system logs.
3. Monitors system vulnerability and escalates issues needing analysis, as required.
4. Assists with security scanning or testing.
5. Reviews forensic and audit reviews to assist with compliance established standards.
6. Assists with activities for providing back-up, recovery and business continuity.
7. Assists with the configuration and certification acceptance of data signatures.
8. Assists with system performance and data related tuning.
9. Receives notifications via telephone, e-mail, facsimile, mail, and in person regarding possible security systems issues.
10. Prepares reports as needed.
11. Working knowledge of networking and operating systems.
12. Working knowledge of current literature, sources of information and technological developments in the field of information security and systems architecture.
13. Working knowledge of security events incident management (SEIM) platforms.
14. Working knowledge of security login platforms.
15. Ability to understand systems requirements of a variety of applications.
16. Ability to prepare written and oral reports.
17. Ability to accurately convey both written and verbal directions.
18. Ability to form and maintain effective working relationships.
19. Ability to work well with customers and service agencies.
20. Physical condition commensurate with the demands of the position.

LOCATION:          Northeast Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:

This work involves assisting with designing, writing, modifying, maintaining and supporting computer software programs that adapt business or fiscal operations to electronic data processing.  Under the direction of a member of the NERIC management team, the incumbent meets with departments to assess computer software needs.  This class differs from the Applications Developer (BOCES) in that the Junior Applications Developer (BOCES) performs less difficult tasks and technical work. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Assists with the design, writing of, or modification of existing software programs providing departments with the ability to perform administrative, business and financial functions, that were previously performed manually, on a personal computer or computer network.
2. May provide software-related technical training and assistance to departments.
3. Assists with the analysis, design, testing, and performance of feasibility studies on new software applications to meet the needs of departments in preparation of proposing new software applications to satisfy needs of departments.
4. Prepares sample program test data, performs testing and makes modifications, revisions and corrections to eliminate software errors in new or existing software applications.
5. Participates in planning meetings with departments regarding administrative, business and financial computing needs.
6. Periodically analyzes and enhances existing software applications to meet departmental needs.
7. Assists in the evaluation and recommendation of vendor software products.
8. Performs detailed program documentation including flow charts, coding sheets, operator instructions and related testing materials.
9. Performs, monitors and verifies backup operation.
10. Prints and prepares materials for distribution to end-users.
11. Performs daily tasks involving maintenance of existing databases.
12. Maintains and stores inventory of computer related supplies.
13. Performs other related duties, as required.
14. Good knowledge of personal computer programming principles, techniques and concepts.
15. Good knowledge of personal computer networks and software.
16. Working knowledge of the application of major types of information technology equipment to administrative, business and financial functions.
17. Working knowledge of software system design.
18. Working knowledge of computer system analysis and language applicable to computer programming.
19. Ability to plan and think logically.
20. Ability to translate and adapt administrative, business and financial data to software for use in data processing operations.
21. Ability to install and use personal computer software.
22. Physical condition commensurate with the demands of the position.

LOCATION:          Northeast Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:

The work involves responsibility for coordinating and supporting school district video and other related e-learning technology activities supported by a BOCES Regional Information Center (RIC).  The Program Coordinator I (e-Learning Technology) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (e-Learning Technology) series perform video and e-Learning support activities and are not generally involved in the support of administrative, financial or instructional software applications. The Program Coordinator I is expected to have a working knowledge of the available resources for the repair and maintenance of e-learning technologies, and the emphasis of this position is in customer service.  The work of a Program Coordinator I (E-Learning Technology) is performed under the direct supervision of the Managing Program Coordinator.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Assists in maintaining the operational reliability of the educational video and e-learning networks.
2. Resolves technical problems in the E-Learning Technology.
3. Configures and schedules network transmittals between and among schools and content providers.
4. Monitors the status of the video transmission networks utilizing all available network management tools.
5. Provides regular customer service to school districts.
6. Resolves customer issues when problems occur with programs and/or equipment installed at BOCES and customer sites.
7. Maintains high levels of customer satisfaction.
8. Develops customer service solutions and strategies, including the development of customer satisfaction surveys.
9. Assists in the implementation of the e-learning projects in the NERIC region for requesting districts.
10. Trains school district users on e-Learning Technologies.
11. Tests and review new e-Learning systems.
12. Good knowledge of the technology used in e-Learning development and implementation.
13. Good knowledge of the principles of customer service.
14. Working knowledge of operation and maintenance of audio-visual equipment.
15. Working knowledge of video network technologies.
16. Ability to understand customer service issues regarding video technology and to determine solutions.
17. Ability to identify appropriate e-Learning technology; ability to communicate effectively.
18. Physical condition commensurate with the demands of the position.