LOCATION:         Special Education – Airline Drive Academy

BASIC FUNCTION:

The work involves responsibility for independently performing complex clerical operations and administrative support tasks for a unit in a Division. Incumbents spend a substantial amount of time operating a personal computer and the rest of the time on routine administrative tasks to ensure the efficient workflow of the office. The work also involves responsibility for the entry and retrieval of information using software on a computer and using a computer to produce printed material such as letters, memoranda and forms. Incumbents work under general supervision receiving detailed instructions only where policies have not been determined. This class differs from that of Secretary II by the increased time spent on operating software and the more limited scope of duties and decision-making responsibilities. Does related work as required.

RESPONSIBILITIES:

1. Prepares correspondence, documents, records and other written material in final or draft form using computer software from handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
2. Transcribes correspondence from dictation equipment.
3. Composes and prepares correspondence on matters where policies and procedures are well defined.
4. Maintains and updates database/spreadsheet records on a personal computer.
5. Screens callers or visitors to determine the nature of the inquiry and refers to appropriate party or office and answers inquiries as appropriate.
6. Schedules conferences, meetings and makes travel arrangements.
7. Establishes and maintains confidential and general office files.
8. Explains established program policies and procedures to the general public/clients and obtains routine information for program purposes.
9. Receives, sorts and distributes incoming mail.
10. Checks, codes and processes requisitions, claims and bills.
11. Prepares and maintains financial, statistical and personnel records.
12. Monitors and tracks status of program activities.
13. Orders supplies and materials.
14. Collects and gathers information to be used as a basis for reports and memoranda and prepares summaries.
15. Transmits instructions from supervisor to staff and follows up to ensure deadlines are met.
16. Answers telephone and gives out information.
17. Good knowledge of modern office terminology, procedures, equipment and business English.
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle routine administrative details independently.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.
21. Ability to prepare and maintain program records and routine reports.
22. Ability to communicate effectively both orally and in writing.
23. Ability to establish and maintain effective working relationships with others.
24. Ability to organize and maintain office files.
25. Ability to collect information from various sources for program operations.
26. Physical condition commensurate with the demands of the position.

LOCATION:                          Northeast Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:           

These duties involve responsibility for the accurate and efficient management of business office activities within the Northeastern Regional Information Center (NERIC) division of Capital Region BOCES. The work involves independent responsibility for making recommendations, decisions and judgments in the areas of accounting, budgeting and fiscal management as it relates to the operations of the NERIC division. The work is performed under the general supervision of a NERIC/BOCES administrator with considerable leeway permitted. All functions are performed in accordance with the policies and practices established by the Capital Region BOCES Business Office and Director of Business Operations (BOCES). Supervision is exercised over the work of several subordinate business office employees, assigned to the NERIC division.  Does related work as required.

RESPONSIBILITIES:

1. Supervises the employees in the business office of the NERIC, whose duties involve the maintenance of a wide variety of financial, statistical and clerical records.
2. Oversees the purchasing for the division, including the coordination and verification of funds, in accordance with BOCES purchasing policies.
3. Compiles material and assists in budget preparation, salary and insurance studies, special statistical, accounting and related surveys as they relate to the NERIC division.
4. Oversees control of budgetary accounts and advises division personnel when deemed appropriate.
5. Develops, implements and maintains financial systems and practices to ensure complete and accurate accounting for the financial transactions of the division.
6. Designs forms, flow charts and systems, and formulates and recommends new and improved business office practices and procedures to support the business operations of the NERIC division.
7. Assists in the preparation and updating of fiscal policies and procedures as they relate to the NERIC division.
8. Supervises monthly invoices to various component districts and other agencies.
9. Corresponds and acts as liaison with clients regarding billings and technical issues.
10. Prepares and maintains a variety of financial and statistical and clerical records.
11. Assists in the preparation of state aid claims and forms.
12. Trains subordinate staff as necessary.
13. Performs related duties, as assigned.
14. Thorough knowledge of the modern principles, practices and terminology of financial administration including budgeting, purchasing, reporting and accounting as they relate to a school district or BOCES.
15. Thorough knowledge of modern business office management practices and procedures.
16. Good knowledge of various state and federal laws, policies, regulations and practices that relate to the business office practices of a school district or BOCES.
17. Ability to plan, organize and supervise the work of others.
18. Ability to train subordinates as necessary.
19. Ability to prepare and analyze complex financial records, reports and statements.
20. Ability to present complex written and oral comments clearly and concisely.
21. Ingenuity and resourcefulness in handling administrative problems.
22. Tact and courtesy; good judgment; thoroughness; dependability; accuracy.

LOCATION:                        Engagement & Development Services – Niskayuna Central School District

BASIC FUNCTION:          

This is professional public relations work with responsibility for developing and implementing a program of planned and strategic two-way communication, which also includes publicizing and distributing information about school district or BOCES news, events, programs, services and facilities.  Employees in this class maintain close contact and cooperate with policy-making officials, school staff, local media representatives and the public. Work is performed independently in accordance with established policies and practices.  Supervision of program projects and activities may be required.  Does related work as required.

RESPONSIBILITIES:

1. Works closely with school district and/or BOCES administrators and staff to assess communications needs, opportunities and strategies.
2. Plans, develops and produces a wide-range of communications strategies and materials for both internal and external audiences, including but not limited to newsletters, brochures, press releases, news articles, fact sheets, presentations, special reports etc..
3. Assists in analyzing and explaining school district budgets, student testing and achievement data and/or other complex information related to school programs, policies and operations.
4. Attends meetings and maintains records of information released.
5. Good knowledge of the principles and practices of journalism and public relations.
6. Good knowledge of appropriate media sources for dissemination of information.
7. Good knowledge of English usage, spelling, punctuation and grammar.
8. Ability to read, interpret, analyze and summarize complex written documents.
9. Ability to acquire a knowledge of school district operations and complex educational issues.
10. Ability to establish and maintain effective working relationships with others.
11. Ability to express oneself effectively in both oral or written form.
12. Physical condition commensurate with the demands of the position.  

LOCATION:         Special Education – Maywood Academy

BASIC FUNCTION:

The work involves responsibility for independently performing complex clerical operations and administrative support tasks for a unit in a Division. Incumbents spend a substantial amount of time operating a personal computer and the rest of the time on routine administrative tasks to ensure the efficient workflow of the office. The work also involves responsibility for the entry and retrieval of information using software on a computer and using a computer to produce printed material such as letters, memoranda and forms. Incumbents work under general supervision receiving detailed instructions only where policies have not been determined. This class differs from that of Secretary II by the increased time spent on operating software and the more limited scope of duties and decision-making responsibilities. Does related work as required.

RESPONSIBILITIES:

1. Prepares correspondence, documents, records and other written material in final or draft form using computer software from handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
2. Transcribes correspondence from dictation equipment.
3. Composes and prepares correspondence on matters where policies and procedures are well defined.
4. Maintains and updates database/spreadsheet records on a personal computer.
5. Screens callers or visitors to determine the nature of the inquiry and refers to appropriate party or office and answers inquiries as appropriate.
6. Schedules conferences, meetings and makes travel arrangements.
7. Establishes and maintains confidential and general office files.
8. Explains established program policies and procedures to the general public/clients and obtains routine information for program purposes.
9. Receives, sorts and distributes incoming mail.
10. Checks, codes and processes requisitions, claims and bills.
11. Prepares and maintains financial, statistical and personnel records.
12. Monitors and tracks status of program activities.
13. Orders supplies and materials.
14. Collects and gathers information to be used as a basis for reports and memoranda and prepares summaries.
15. Transmits instructions from supervisor to staff and follows up to ensure deadlines are met.
16. Answers telephone and gives out information.
17. Good knowledge of modern office terminology, procedures, equipment and business English.
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle routine administrative details independently.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.
21. Ability to prepare and maintain program records and routine reports.
22. Ability to communicate effectively both orally and in writing.
23. Ability to establish and maintain effective working relationships with others.
24. Ability to organize and maintain office files.
25. Ability to collect information from various sources for program operations.
26. Physical condition commensurate with the demands of the position.

LOCATION:                        Northeastern Regional Information Center – Albany or North Country

BASIC FUNCTION:

The work involves responsibility for training and instructing school district teachers and teaching staff using classroom software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance to teachers and teaching staff regarding planning and implementing technology integration into curriculum in alignment with New York State learning standards.  The incumbent also provides technology planning services for classroom use.  The incumbent also analyzes and provides recommendations to resolve software problems. 

The position of Program Coordinator I (Instructional Services) differs from that of Program Coordinator II (Instructional Services) by virtue of the fact that a Program Coordinator II (Instructional Services)’s duties and responsibilities, as well as the knowledge and experience, are more extensive than that of a Program Coordinator I (Instructional Services), and a Program Coordinator II (Instructional Services) serves as a lead worker.

The Program Coordinator (Instructional Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not generally perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Instructional Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Instructional Services) series are required to possess knowledge pertaining to teaching and curriculum software applications and do not generally maintain administrative or financial software applications.

The work of a Program Coordinator I (Instructional Services) is performed under the direct supervision of a higher-level Program Coordinator.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district instructional staff on software, hardware and internet use ensuring relatedness to the New York State Learning Standards, school district curriculum, instruction and assessment.
2. Schedules instructional sites and coordinates requests from schools regarding planning for training of teachers, proctors, and administrators.
3. Writes instructional course descriptions and publishes and distributes catalogs of teacher training courses.
4. Solicits training program evaluation from school districts to improve instructional staff training services.
5. Evaluates software and multimedia to ensure instructional congruence with district curriculum and the learning standards.
6. Tests and installs instructional software applications/updates and analyzes and resolves computer hardware and software problems either onsite or by phone.
7. Performs basic computer hardware and software installation, maintenance and network administration such as installing stand alone or Local Area Network computer hardware and software, configuring software, adding and removing end-users, and resolving printer problems.
8. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and instructional software purchases and coordinate technology projects.
9. Orders and tracks instructional software applications purchased for school districts and maintains detailed written records on training and services provided.
10. Participates in regional user group meetings for the support and development of instructional services supported by BOCES.
11. Distributes training documents, manuals, revisions, and memos, newsletter and other information pertaining to instructional software use in a school district.
12. Documents instructional software changes requested by component school districts and forwards it to the appropriate software company.
13. Researches new and updated instructional software before distributing it to a school district.
14. Advises and makes recommendations to school personnel regarding curriculum, hardware and software purchases.
15. Maintains an up-to-date knowledge on emerging theories and best practices in learning and teaching technology integration.
16. Attends, participates or hosts professional conferences and meetings and serves as liaison with the New York State Education Department, school districts officials, computer and instructional coordinators and other program-related agencies.
17. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
18. Good knowledge of computer instructional software applications supported by a BOCES Regional Information Center.
19. Good knowledge of New York State curriculum and learning standards.
20. Good knowledge of assigned local school districts needs for technology training services.
21. Working knowledge of computer hardware and software industry.
22. Ability to incorporate commercially available software into classroom curriculum.
23. Ability to preview and evaluate software and multimedia programs.
24. Ability to establish rapport and maintain cooperative working relationships with teachers.
25. Ability to work in both PC and Macintosh platforms.
26. Ability to develop, design, coordinate and/or deliver instructional technology training.
27. Ability to utilize various software and computer database programs.
28. Ability to problem-solve computer user hardware and software problems.
29. Ability to form and maintain effective working relationships with others.
30. Ability to understand and empathize with computer user needs and concerns.
31. Ability to maintain records and prepare written and statistical reports clearly and concisely.
32. Ability to communicate effectively both orally and in writing.
33. Ability to follow written and oral instructions.
34. Physical condition commensurate with the demands of the position.

LOCATION:          Central Administration – 900 Watervliet-Shaker Road / Multiple Locations             

BASIC FUNCTION:

The work involves responsibility for training, advising, and instructing school district personnel involved in using and maintaining human resources and other personnel management software applications as well as training, advising and instructing the school district personnel who use them. The incumbent also serves as a subject matter advisor when it comes to enhancing various human resources and personnel processes as they related to various functions including but not limited to onboarding, appointments, and personnel maintenance. The incumbent may assist with the implementation of the various applications as they integrate into the personnel processes. The work is performed under the general supervision of the Program Manager-Personnel Management Services.  Does related work as required.

RESPONSIBILITIES:

1. Works with participating school districts to understand and review various human resources and personnel processes in an effort to identify and improve inefficiencies.
2. Trains and assists school district staff on software applications used to perform personnel management.
3. Assists school district personnel with the implementation of the technology aspects of personnel management programs.
4. Tests and installs personnel management software applications/updates and analyzes and resolves computer software problems either onsite or remotely.
5. Assists participating school districts in customizing their software applications to ensure the various forms and functions meet their needs.
6. Maintains an up-to-date knowledge on emerging theories and best practices in personnel processes and management systems.
7. Meets with school district personnel and administrators to discuss requests for program changes.
8. Maintains detailed written records on training and services provided.
9. Works with participating districts to create and maintain written human resources and personnel procedures.
10. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to personnel management software used in a school district.
11. Documents software changes requested by participating school districts and forwards it to the appropriate software company.
12. Researches new and updated software before distributing it to a school district.
13. Prepares and submits written and statistical reports related to Personnel Management Services.
14. Participates in regional user group meetings for the support and development of personnel management services supported by BOCES.
15. Performs related duties as required.
16. Good knowledge of personnel management information systems and applications supported by a BOCES.
17. Good knowledge of human resources and personnel management processes and procedures.
18. Working knowledge of the laws, rules and regulations governing New York State school districts.
19. Working knowledge of the personnel practices within New York State school districts.
20. Working knowledge of the computer software industry.
21. Working knowledge of standard office practices and equipment.
22. Ability to develop, design, coordinate and/or deliver software training.
23. Ability to utilize various software and computer database programs.
24. Ability to problem-solve user hardware and software problems.
25. Ability to form and maintain effective working relationships with others.
26. Ability to understand and empathize with customer needs and concerns.
27. Ability to maintain records and prepare written and statistical reports clearly and concisely.
28. Ability to communicate effectively both orally and in writing.
29. Ability to follow written and oral instructions.
30. Physical condition commensurate with the demands of the position.