LOCATION:          Educational Support Services-900 Watervliet-Shaker Road

SALARY:               BOCES employee salary commensurate with experience and in accordance with contract language.

BASIC FUNCTION:

The Program Manager- Educational Support Services will collaborate closely with the ESS team to lead educational programs and initiatives offered by the Educational Support Services division of Capital Region BOCES. This includes responsibility for leading the home instruction program, regional scoring and the regional summer school program. The Program Manager- Educational Support Services will supervise staff supporting related ESS programs and collaborate with school districts and internal teams to evaluate, promote, and support student achievement across K–12.  Additionally, the Program Manager- Educational Support Services will assist the Director of Educational Support Services with other school-related programs and initiatives as needed.

RESPONSIBILITIES:

1. Responsible for the leadership and execution of the home instruction program which includes maintaining files, managing letters of intent, reviewing Individualized Home Instruction Plans (IHIPs), quarterly reports and annual assessments, maintaining student information system, serving as a liaison between school districts and homeschooling families, and handling related responsibilities.
2. Responsible for the leadership, coordination and execution of the Regional Summer School Program, including but not limited to direct supervision of the Summer School Executive Principal, oversight of staffing and hiring, coordination of site locations and selection of course offerings.
3. Responsible for leading, executing and overseeing off-site NYS Regents exams.
4. Responsible for leading regional scoring initiatives.
5. Develops and provides resources, tools, and materials to support educators and administrators.
6. Work with Program Manager of Professional Development for ESS to identify and execute professional development opportunities for program staff.
7. Manage contracts with vendors.
8. Hires and supervises staff, including per-diem employees.
9. Budget development.
10. Assists Director of Educational Support Services with RFP development.
11. Perform other tasks as assigned by the Director of Educational Support Services, contributing to the overall success of ESS programs and initiatives.
12. Other duties as assigned.

LOCATION:         Career & Technical Education – Adult Health Careers Program

SALARY:              BOCES employee salary commensurate with experience and in accordance with contract language.

BASIC FUNCTION:

The work is responsible for the daily administration of the financial aspects of student accounts within the BOCES Health Careers and Services program.  The work involves maintaining students’ accounts and transactions, including the reconciliation of their awarded aid through federal government financial grant and loan programs.  The work includes communicating with both students, parents and vendors regarding the financial aspects of their student accounts and records. The Bursar is also responsible for ensuring compliance with BOCES, federal and state laws and regulations. Work is performed independently and confidentially with students, parents and vendors and acts within the authority granted by the Director of Health Careers & Services at BOCES.  Does related work as required

RESPONSIBILITIES:

1. Is responsible for the administration, maintenance and reconciliation of student financial account records, in accordance with various BOCES, federal and state laws and regulations.
2. Communicates with students, parents, sponsors and vendors regarding the status of various accounts and financial transactions via phone, email and mail.
3. Processes the determined student aid awards and works with the Financial Aid Examiner (BOCES) to disburse aid to student accounts.
4. Posts figures to appropriate accounts, makes all necessary adjustments in balances and verifies and reconciles balances; renews status of accounts as adjustments are made and takes appropriate action as authorizing payment, issuing checks or preparing bills.
5. Prepares in final format accounting and financial statements, statistical tabulations and data, form letters, memoranda, vouchers, reports, requisitions or data from various equipment as the source material.
6. Prepares cash deposits.
7. Is responsible for purchasing process for the department.
8. Assists with required reporting for grants administration.
9. Assists with statistical reporting and data for budget administration.
10. Assists with statistical reporting and data for state and federal reporting.
11. Attends training sessions and workshops to stay abreast of changes in federal and state guidelines, regulations and application forms.
12. Is responsible for the operation of computer systems and applications pertaining to student account reports, input, output and updates on information.
13. Coordinates and provides data necessary for federal and state agencies and certified reports.
14. Keeps current on all federal and state financial aid laws, regulations, policies and procedures.
15. Performs related duties, as required.
16. Good knowledge of federal and state student financial aid programs and the rules, regulations and procedures involved in the maintenance of student accounts.
17. Good knowledge of the educational BOCES’s rules and regulations pertaining to matriculation, student academic standing and registration status.
18. Good knowledge of modern accounting principles.
19. Good knowledge of budget and purchasing procedures.
20. Working knowledge of student financial aid eligibility standards and requirements.
21. Ability to read, understand and interpret rules and regulations for purposes of advising and assisting students.
22. Ability to communicate clearly and concisely, both orally and in writing.
23. Ability to provide excellent customer service.
24. Ability to relate well with others.
25. Physical condition commensurate with the demands of the position.

LOCATION:    Central Administration – 900 Watervliet-Shaker Road

SALARY:              BOCES employee salary commensurate with experience and in accordance with contract language.

BASIC FUNCTION:    
This is responsible work in supervision of the processing of employee personnel transactions.  Although the incumbent performs clerical functions like the Personnel Assistant I class, this class differs from that of Personnel Assistant I in that the duties performed are primarily focused on the specialized programmatic tasks and functions of personnel transactions, not the clerical tasks. Incumbent may supervise Personnel Assistant I's and other clerical staff participating in the processing of personnel transactions.  The work is varied depending upon the assignment of the individual employee.  The work is performed under the general direction of a higher-level administrator with leeway for the exercising of independent judgment in dealing with both routine tasks and new tasks or where a policy is not yet established.  Does related work as required.

RESPONSIBILITIES:

1. May process information to facilitate the preparation of the payroll, including information pertaining to the separation of employees, their appointment, deductions or corrections, tax matters, including the preparation and distribution of annual W-2 forms.
2. May process information pertaining to the various health and dental insurance programs including its membership, contract, authorizations for services and retirees benefits.
3. Participates and acts as lead worker in the implementation of upgrades or new software systems pertaining to payroll, benefits, or timekeeping systems.
4. Enters payroll or benefits data into an automated financial or personnel database.
5. Trains new employees and departmental users on the use of payroll or benefits systems and processes.
6. May answer questions of employees regarding benefits, payroll or workers’ compensation issues.
7. Resolves unusual or difficult personnel or payroll issues.
8. Prepares original correspondence to employees, human resources vendors and other clientele on a variety of issues.
9. Processes and facilitates all personnel transactions either at the departmental level or as it is received in the Department of Human Resources, including information on appointments, separations, promotions, examinations.
10. Assigns, supervises and reviews the work a group of entry-level employees engaged in personnel functions.
11. Develops and makes recommendations to improve efficiencies in the office.
12. Prepares reports and maintains files and records as required.
13. Good knowledge of personnel systems, benefits, payroll, health insurance.
14. Good knowledge of business arithmetic and English.
15. Good knowledge of the policies and procedures relating to the operations of a personnel system.
16. Skill in clerical procedures, including processing payrolls and insurance forms.
17. Skill in the use of a personal computer/word processor.
18. Ability to understand and follow oral and written directions.
19. Ability to prepare written reports.
20. Ability to deal effectively with employees and the general public.
21. Ability to supervise and direct the work of others.
22. Clerical aptitude.
23. Mental alertness.
24. Physical condition commensurate with the demands of the position.

LOCATION:         Special Education – Airline Drive Academy

BASIC FUNCTION:

The work involves responsibility for independently performing complex clerical operations and administrative support tasks for a unit in a Division. Incumbents spend a substantial amount of time operating a personal computer and the rest of the time on routine administrative tasks to ensure the efficient workflow of the office. The work also involves responsibility for the entry and retrieval of information using software on a computer and using a computer to produce printed material such as letters, memoranda and forms. Incumbents work under general supervision receiving detailed instructions only where policies have not been determined. This class differs from that of Secretary II by the increased time spent on operating software and the more limited scope of duties and decision-making responsibilities. Does related work as required.

RESPONSIBILITIES:

1. Prepares correspondence, documents, records and other written material in final or draft form using computer software from handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
2. Transcribes correspondence from dictation equipment.
3. Composes and prepares correspondence on matters where policies and procedures are well defined.
4. Maintains and updates database/spreadsheet records on a personal computer.
5. Screens callers or visitors to determine the nature of the inquiry and refers to appropriate party or office and answers inquiries as appropriate.
6. Schedules conferences, meetings and makes travel arrangements.
7. Establishes and maintains confidential and general office files.
8. Explains established program policies and procedures to the general public/clients and obtains routine information for program purposes.
9. Receives, sorts and distributes incoming mail.
10. Checks, codes and processes requisitions, claims and bills.
11. Prepares and maintains financial, statistical and personnel records.
12. Monitors and tracks status of program activities.
13. Orders supplies and materials.
14. Collects and gathers information to be used as a basis for reports and memoranda and prepares summaries.
15. Transmits instructions from supervisor to staff and follows up to ensure deadlines are met.
16. Answers telephone and gives out information.
17. Good knowledge of modern office terminology, procedures, equipment and business English.
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle routine administrative details independently.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.
21. Ability to prepare and maintain program records and routine reports.
22. Ability to communicate effectively both orally and in writing.
23. Ability to establish and maintain effective working relationships with others.
24. Ability to organize and maintain office files.
25. Ability to collect information from various sources for program operations.
26. Physical condition commensurate with the demands of the position.

LOCATION:         Career & Technical Education – Adult Health Careers Program @ 925B Watervliet-Shaker Road

BASIC FUNCTION:

The work involves responsibility for independently performing complex clerical operations and administrative support tasks for a unit in a Division. Incumbents spend a substantial amount of time operating a personal computer and the rest of the time on routine administrative tasks to ensure the efficient workflow of the office. The work also involves responsibility for the entry and retrieval of information using software on a computer and using a computer to produce printed material such as letters, memoranda and forms. Incumbents work under general supervision, receiving detailed instructions only where policies have not been determined. This class differs from that of Secretary II by the increased time spent on operating software and the more limited scope of duties and decision-making responsibilities. Does related work as required.

RESPONSIBILITIES:

1. Prepares correspondence, documents, records and other written material in final or draft form using computer software from handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
2. Transcribes correspondence from dictation equipment.
3. Composes and prepares correspondence on matters where policies and procedures are well defined.
4. Maintains and updates database/spreadsheet records on a personal computer.
5. Screens callers or visitors to determine the nature of the inquiry and refers to appropriate party or office and answers inquiries as appropriate.
6. Schedules conferences, meetings and makes travel arrangements.
7. Establishes and maintains confidential and general office files.
8. Explains established program policies and procedures to the general public/clients and obtains routine information for program purposes.
9. Receives, sorts and distributes incoming mail.
10. Checks, codes and processes requisitions, claims and bills.
11. Prepares and maintains financial, statistical and personnel records.
12. Monitors and tracks status of program activities.
13. Orders supplies and materials.
14. Collects and gathers information to be used as a basis for reports and memoranda and prepares summaries.
15. Transmits instructions from supervisor to staff and follows up to ensure deadlines are met.
16. Answers telephone and gives out information.
17. Good knowledge of modern office terminology, procedures, equipment and business English.
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle routine administrative details independently.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.
21. Ability to prepare and maintain program records and routine reports.
22. Ability to communicate effectively both orally and in writing.
23. Ability to establish and maintain effective working relationships with others.
24. Ability to organize and maintain office files.
25. Ability to collect information from various sources for program operations.
26. Physical condition commensurate with the demands of the position.

LOCATION:                        Northeastern Regional Information Center – Albany or North Country

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting. 

This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

LOCATION:         Special Education – Maywood Academy

BASIC FUNCTION:

The work involves responsibility for independently performing complex clerical operations and administrative support tasks for a unit in a Division. Incumbents spend a substantial amount of time operating a personal computer and the rest of the time on routine administrative tasks to ensure the efficient workflow of the office. The work also involves responsibility for the entry and retrieval of information using software on a computer and using a computer to produce printed material such as letters, memoranda and forms. Incumbents work under general supervision receiving detailed instructions only where policies have not been determined. This class differs from that of Secretary II by the increased time spent on operating software and the more limited scope of duties and decision-making responsibilities. Does related work as required.

RESPONSIBILITIES:

1. Prepares correspondence, documents, records and other written material in final or draft form using computer software from handwritten, rough drafts, marked copy, oral recordings or data from various equipment as the source material.
2. Transcribes correspondence from dictation equipment.
3. Composes and prepares correspondence on matters where policies and procedures are well defined.
4. Maintains and updates database/spreadsheet records on a personal computer.
5. Screens callers or visitors to determine the nature of the inquiry and refers to appropriate party or office and answers inquiries as appropriate.
6. Schedules conferences, meetings and makes travel arrangements.
7. Establishes and maintains confidential and general office files.
8. Explains established program policies and procedures to the general public/clients and obtains routine information for program purposes.
9. Receives, sorts and distributes incoming mail.
10. Checks, codes and processes requisitions, claims and bills.
11. Prepares and maintains financial, statistical and personnel records.
12. Monitors and tracks status of program activities.
13. Orders supplies and materials.
14. Collects and gathers information to be used as a basis for reports and memoranda and prepares summaries.
15. Transmits instructions from supervisor to staff and follows up to ensure deadlines are met.
16. Answers telephone and gives out information.
17. Good knowledge of modern office terminology, procedures, equipment and business English.
18. Good knowledge of the organization, functions, laws, policies and regulations, and terminology of the agency to which assigned.
19. Ability to handle routine administrative details independently.
20. Ability to operate a personal computer and utilize common office software programs including word processing, spreadsheet and databases at an acceptable rate of accuracy and speed.
21. Ability to prepare and maintain program records and routine reports.
22. Ability to communicate effectively both orally and in writing.
23. Ability to establish and maintain effective working relationships with others.
24. Ability to organize and maintain office files.
25. Ability to collect information from various sources for program operations.
26. Physical condition commensurate with the demands of the position.

LOCATION:                          Northeastern Regional Information Center – Albany

BASIC FUNCTION:  
The work involves responsibility for supervising and evaluating personnel and activities related to training and assisting school district personnel using administrative and student support software applications supported by a BOCES Regional Information Center (RIC).  The incumbent supervises a unit of personnel involved in installing and maintaining administrative software applications and on occasion participates in training and instructing the component school district personnel who use them.

This class differs from that of Managing Program Coordinator I (Administrative Services) by virtue of the fact that a Managing Program Coordinator II (Administrative Services) assists RIC management in developing the annual budget and policies pertaining to the delivery of services.  The Managing Program Coordinator II (Administrative Services) exercises general supervision over a unit of employees or a special project group engaged in providing administrative technology services.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.  The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.  The work is performed under the administrative supervision of an Assistant Director or Director of RIC. Does related work as required.

RESPONSIBILITIES:

1. Supervises and evaluates all personnel providing computer applications support services to component school districts.
2. Coordinates efforts of Program Coordinators and support staff with that of other BOCES personnel to provide for services and analyze and resolve end-user problems.
3. Promotes computer applications support services through newsletter, other Regional Information Center staff and meetings with school districts.
4. Interviews and hires new staff members.
5. Identifies needed personnel, equipment and software to support the software needs of a school district, and helps the Assistant Director develop a timeline and staff schedules to implement those needs.
6. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
7. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and software purchases and coordinate technology projects.
8. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided.
9. Maintains detailed records and files on all technical service and training.
10. Participates in regional user group meetings for the support and development of services supported by BOCES.
11. Researches new and updated software before distributing it to a school district.
12. Advises and makes recommendations to school personnel regarding hardware and software purchases.
13. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
14. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
15. Meets with Program Coordinators to develop pricing recommendations for software support services.
16. Meets with Application Programmers to develop specifications for existing and new software programs.
17. Provides technical support services either on-site or by phone to augment and/or assist the support provided by Program Coordinators.
18. Researches new support services to school districts and suggests same to Assistant Director.
19. Thorough knowledge of administrative software applications supported by a BOCES Regional Information Center.
20. Good knowledge of the computer software industry.
21. Good knowledge of the laws, rules and regulations governing New York State school districts.
22. Good knowledge of modern management and supervisory principles and practices.
23. Good knowledge of standard office practices and equipment.
24. Good knowledge of budget preparation and the BOCES budgetary process.
25. Ability to develop, design, coordinate and/or deliver technology training.
26. Ability to utilize various software and computer database programs.
27. Ability to problem-solve user hardware and software problems.
28. Ability to form and maintain effective working relationships with others.
29. Ability to understand and empathize with customer needs and concerns.
30. Ability to maintain records and prepare written and statistical reports clearly and concisely.
31. Ability to plan, supervise and schedule the work of others.
32. Ability to communicate effectively both orally and in writing.
33. Ability to apply computer technology to a wide variety of school district settings.
34. Physical condition commensurate with the demands of the position.

LOCATION:                        Northeastern Regional Information Center – Albany 

BASIC FUNCTION:  
The work involves responsibility for training and instructing school district teachers and teaching staff using classroom software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance to teachers and teaching staff regarding planning and implementing technology integration into curriculum in alignment with New York State learning standards.  The incumbent also provides technology planning services for classroom use.  The incumbent also analyzes and provides recommendations to resolve software problems. 

The position of Program Coordinator I (Instructional Services) differs from that of Program Coordinator II (Instructional Services) by virtue of the fact that a Program Coordinator II (Instructional Services)’s duties and responsibilities, as well as the knowledge and experience, are more extensive than that of a Program Coordinator I (Instructional Services), and a Program Coordinator II (Instructional Services) serves as a lead worker.

The Program Coordinator (Instructional Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not generally perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Instructional Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Instructional Services) series are required to possess knowledge pertaining to teaching and curriculum software applications and do not generally maintain administrative or financial software applications.

The work of a Program Coordinator I (Instructional Services) is performed under the direct supervision of a higher-level Program Coordinator.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district instructional staff on software, hardware and internet use ensuring relatedness to the New York State Learning Standards, school district curriculum, instruction and assessment.
2. Schedules instructional sites and coordinates requests from schools regarding planning for training of teachers, proctors, and administrators.
3. Writes instructional course descriptions and publishes and distributes catalogs of teacher training courses.
4. Solicits training program evaluation from school districts to improve instructional staff training services.
5. Evaluates software and multimedia to ensure instructional congruence with district curriculum and the learning standards.
6. Tests and installs instructional software applications/updates and analyzes and resolves computer hardware and software problems either onsite or by phone.
7. Performs basic computer hardware and software installation, maintenance and network administration such as installing stand alone or Local Area Network computer hardware and software, configuring software, adding and removing end-users, and resolving printer problems.
8. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and instructional software purchases and coordinate technology projects.
9. Orders and tracks instructional software applications purchased for school districts and maintains detailed written records on training and services provided.
10. Participates in regional user group meetings for the support and development of instructional services supported by BOCES.
11. Distributes training documents, manuals, revisions, and memos, newsletter and other information pertaining to instructional software use in a school district.
12. Documents instructional software changes requested by component school districts and forwards it to the appropriate software company.
13. Researches new and updated instructional software before distributing it to a school district.
14. Advises and makes recommendations to school personnel regarding curriculum, hardware and software purchases.
15. Maintains an up-to-date knowledge on emerging theories and best practices in learning and teaching technology integration.
16. Attends, participates or hosts professional conferences and meetings and serves as liaison with the New York State Education Department, school districts officials, computer and instructional coordinators and other program-related agencies.
17. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
18. Good knowledge of computer instructional software applications supported by a BOCES Regional Information Center.
19. Good knowledge of New York State curriculum and learning standards.
20. Good knowledge of assigned local school districts needs for technology training services.
21. Working knowledge of computer hardware and software industry.
22. Ability to incorporate commercially available software into classroom curriculum.
23. Ability to preview and evaluate software and multimedia programs.
24. Ability to establish rapport and maintain cooperative working relationships with teachers.
25. Ability to work in both PC and Macintosh platforms.
26. Ability to develop, design, coordinate and/or deliver instructional technology training.
27. Ability to utilize various software and computer database programs.
28. Ability to problem-solve computer user hardware and software problems.
29. Ability to form and maintain effective working relationships with others.
30. Ability to understand and empathize with computer user needs and concerns.
31. Ability to maintain records and prepare written and statistical reports clearly and concisely.
32. Ability to communicate effectively both orally and in writing.
33. Ability to follow written and oral instructions.
34. Physical condition commensurate with the demands of the position.