LOCATION:                          Northeastern Regional Information Center – Albany or Plattsburgh

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC). 

The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting.  This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I’s (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes;
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES;
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.

LOCATION:                          Northeastern Regional Information Center – Albany or Plattsburgh

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC). 

The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting.  This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I’s (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes;
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES;
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.

LOCATION:          Central Administration – 900 Watervliet-Shaker Road

BASIC FUNCTION:

This is responsible clerical work in processing personnel transactions for employees of Capital Region BOCES.  The work varies depending upon the assigned personnel unit.  This worker has been trained to perform the specialized functions in a personnel operation.  The work is performed under supervision with the availability of superiors to provide direction and assistance in new tasks or where a policy is not yet established.  Does related work as required.

RESPONSIBILITIES:

1. Processes information to facilitate the preparation of various personnel transactions, including but not limited to information pertaining to the hiring and separation of employees, demographic corrections and leave of absence requests;
2. Processes information pertaining to the various insurance programs including its membership, contract, and authorizations for services and retirees’ benefits;
3. Enters personnel data into an automated financial or personnel database;
4. Answers questions from employees regarding benefits, bargaining unit contracts or workers’ compensation issues;
5. Resolves basic personnel or benefit discrepancies;
6. Writes basic correspondence;
7. Obtains information on the various employees benefit programs, informing employees of their rights to the various benefits and levels, including retirement, insurance, etc.;
8. Processes and facilitates all personnel transactions received in the Department of Human Resources, including information on appointments, separations, promotions, examinations;
9. Assists in the recruitment and onboarding of personnel;
10. Performs related duties as required.
11. Working knowledge of personnel systems, benefits, payroll, health insurance.
12. Working knowledge of business arithmetic and English.
13. Working knowledge of the policies and procedures relating to the operations of a personnel system.
14. Skill in clerical procedures, including processing payrolls and insurance forms.
15. Skill in the use of a personal computer/word processor.
16. Ability to understand and follow oral and written directions.
17. Ability to prepare written reports.
18. Ability to deal effectively with county employees and the general public.
19. Clerical aptitude.
20. Mental alertness.

LOCATION:          Central Administration – 900 Watervliet-Shaker Road

BASIC FUNCTION:

This is responsible clerical work in processing personnel transactions for employees of Capital Region BOCES.  The work varies depending upon the assigned personnel unit.  This worker has been trained to perform the specialized functions in a personnel operation.  The work is performed under supervision with the availability of superiors to provide direction and assistance in new tasks or where a policy is not yet established.  Does related work as required.

RESPONSIBILITIES:

1. Processes information to facilitate the preparation of various personnel transactions, including but not limited to information pertaining to the hiring and separation of employees, demographic corrections and leave of absence requests;
2. Processes information pertaining to the various insurance programs including its membership, contract, and authorizations for services and retirees’ benefits;
3. Enters personnel data into an automated financial or personnel database;
4. Answers questions from employees regarding benefits, bargaining unit contracts or workers’ compensation issues;
5. Resolves basic personnel or benefit discrepancies;
6. Writes basic correspondence;
7. Obtains information on the various employees benefit programs, informing employees of their rights to the various benefits and levels, including retirement, insurance, etc.;
8. Processes and facilitates all personnel transactions received in the Department of Human Resources, including information on appointments, separations, promotions, examinations;
9. Assists in the recruitment and onboarding of personnel;
10. Performs related duties as required.
11. Working knowledge of personnel systems, benefits, payroll, health insurance.
12. Working knowledge of business arithmetic and English.
13. Working knowledge of the policies and procedures relating to the operations of a personnel system.
14. Skill in clerical procedures, including processing payrolls and insurance forms.
15. Skill in the use of a personal computer/word processor.
16. Ability to understand and follow oral and written directions.
17. Ability to prepare written reports.
18. Ability to deal effectively with county employees and the general public.
19. Clerical aptitude.
20. Mental alertness.

LOCATION:                          Northeastern Regional Information Center - 900 Watervliet-Shaker Road (Cooperative Technology Services)

BASIC FUNCTION:

The work involves responsibility for supervising and evaluating personnel and activities related to training and assisting school district personnel using administrative and student support software applications supported by a BOCES Regional Information Center (RIC).  The incumbent supervises a unit of personnel involved in installing and maintaining administrative software applications and on occasion participates in training and instructing the component school district personnel who use them. 

This class differs from that of Managing Program Coordinator I (Administrative Services) by virtue of the fact that a Managing Program Coordinator II (Administrative Services) assists RIC management in developing the annual budget and policies pertaining to the delivery of services.  The Managing Program Coordinator II (Administrative Services) exercises general supervision over a unit of employees or a special project group engaged in providing administrative technology services.  The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. 

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.  The work is performed under the administrative supervision of an Assistant Director or Director of RIC. Does related work as required.

RESPONSIBILITIES:

1. Supervises and evaluates all personnel providing computer applications support services to component school districts.
2. Coordinates efforts of Program Coordinators and support staff with that of other BOCES personnel to provide for services and analyze and resolve end-user problems.
3. Promotes computer applications support services through newsletter, other Regional Information Center staff and meetings with school districts.
4. Interviews and hires new staff members.
5. Identifies needed personnel, equipment and software to support the software needs of a school district, and helps the Assistant Director develop a timeline and staff schedules to implement those needs.
6. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
7. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and software purchases and coordinate technology projects.
8. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided.
9. Maintains detailed records and files on all technical service and training.
10. Participates in regional user group meetings for the support and development of services supported by BOCES.
11. Researches new and updated software before distributing it to a school district.
12. Advises and makes recommendations to school personnel regarding hardware and software purchases.
13. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
14. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
15. Meets with Program Coordinators to develop pricing recommendations for software support services.
16. Meets with Application Programmers to develop specifications for existing and new software programs.
17. Provides technical support services either on-site or by phone to augment and/or assist the support provided by Program Coordinators.
18. Researches new support services to school districts and suggests same to Assistant Director.
19. Thorough knowledge of administrative software applications supported by a BOCES Regional Information Center.
20. Good knowledge of the computer software industry.
21. Good knowledge of the laws, rules and regulations governing New York State school districts.
22. Good knowledge of modern management and supervisory principles and practices.
23. Good knowledge of standard office practices and equipment.
24. Good knowledge of budget preparation and the BOCES budgetary process.
25. Ability to develop, design, coordinate and/or deliver technology training.
26. Ability to utilize various software and computer database programs.
27. Ability to problem-solve user hardware and software problems.
28. Ability to form and maintain effective working relationships with others.
29. Ability to understand and empathize with customer needs and concerns.
30. Ability to maintain records and prepare written and statistical reports clearly and concisely.
31. Ability to plan, supervise and schedule the work of others.
32. Ability to communicate effectively both orally and in writing.
33. Ability to apply computer technology to a wide variety of school district settings.

LOCATION:                          Northeastern Regional Information Center - 900 Watervliet-Shaker Road/ Data Services

BASIC FUNCTION:

The work involves responsibility for supervising and evaluating personnel and activities related to training and assisting school district personnel using administrative and student support software applications supported by a BOCES Regional Information Center (RIC).  The incumbent supervises a unit of personnel involved in installing and maintaining administrative software applications and on occasion participates in training and instructing the component school district personnel who use them. 

This class differs from that of Managing Program Coordinator I (Administrative Services) by virtue of the fact that a Managing Program Coordinator II (Administrative Services) assists RIC management in developing the annual budget and policies pertaining to the delivery of services.  The Managing Program Coordinator II (Administrative Services) exercises general supervision over a unit of employees or a special project group engaged in providing administrative technology services.  The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. 

The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.  The work is performed under the administrative supervision of an Assistant Director or Director of RIC. Does related work as required.

RESPONSIBILITIES:

1. Supervises and evaluates all personnel providing computer applications support services to component school districts.
2. Coordinates efforts of Program Coordinators and support staff with that of other BOCES personnel to provide for services and analyze and resolve end-user problems.
3. Promotes computer applications support services through newsletter, other Regional Information Center staff and meetings with school districts.
4. Interviews and hires new staff members.
5. Identifies needed personnel, equipment and software to support the software needs of a school district, and helps the Assistant Director develop a timeline and staff schedules to implement those needs.
6. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
7. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and software purchases and coordinate technology projects.
8. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided.
9. Maintains detailed records and files on all technical service and training.
10. Participates in regional user group meetings for the support and development of services supported by BOCES.
11. Researches new and updated software before distributing it to a school district.
12. Advises and makes recommendations to school personnel regarding hardware and software purchases.
13. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
14. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
15. Meets with Program Coordinators to develop pricing recommendations for software support services.
16. Meets with Application Programmers to develop specifications for existing and new software programs.
17. Provides technical support services either on-site or by phone to augment and/or assist the support provided by Program Coordinators.
18. Researches new support services to school districts and suggests same to Assistant Director.
19. Thorough knowledge of administrative software applications supported by a BOCES Regional Information Center.
20. Good knowledge of the computer software industry.
21. Good knowledge of the laws, rules and regulations governing New York State school districts.
22. Good knowledge of modern management and supervisory principles and practices.
23. Good knowledge of standard office practices and equipment.
24. Good knowledge of budget preparation and the BOCES budgetary process.
25. Ability to develop, design, coordinate and/or deliver technology training.
26. Ability to utilize various software and computer database programs.
27. Ability to problem-solve user hardware and software problems.
28. Ability to form and maintain effective working relationships with others.
29. Ability to understand and empathize with customer needs and concerns.
30. Ability to maintain records and prepare written and statistical reports clearly and concisely.
31. Ability to plan, supervise and schedule the work of others.
32. Ability to communicate effectively both orally and in writing.
33. Ability to apply computer technology to a wide variety of school district settings.

LOCATION:          Central Administration – 900 Watervliet-Shaker Road

BASIC FUNCTION:  
The Staff Attorney (BOCES) works under the supervision of the BOCES School Attorney and the Legal Counsel (BOCES). The employee is responsible for providing legal services and labor relations services for both Capital Region BOCES and its participating school districts. The Staff Attorney (BOCES) represents the administration of Capital Region BOCES and/or the participating school districts in a variety of legal and labor relations areas and it is incumbent upon the employee to afford the most appropriate and researched legal responses in all matters. Does related work as required.

RESPONSIBILITIES:

1. Serves as hearing officer in student and employee disciplinary matters.
2. Conducts legal research and analysis to support supervising attorneys.
3. Prepares legal documents presented for their action.
4. Prepares applications, petitions and affidavits in connection with various hearings and proceedings, as required.
5. Assists with the representation of Capital Region BOCES and client school districts before regulatory and legislative bodies, as assigned.
6. Advises Capital Region BOCES and client school districts in areas of municipal and education law.
7. Assists with the representation of Capital Region BOCES and client school districts in matters of litigation in courts of law.
8. Reviews contracts as presented.
9. Participates in bargaining unit negotiations on behalf of Capital Region BOCES and/or participating school districts, as assigned.
10. Continuously monitors multiple sources of information to remain abreast of legal developments affecting school districts.
11. Performs other related duties as required.
12. Working knowledge of basic education law and legal procedure concepts.
13. Ability to present logical and clear arguments of law both verbally and in writing.
14. Ability to organize materials for hearings and trials.
15. Ability to comprehend and carry out complex and difficult assignments in a timely manner.
16. Ability to analyze information gathered for the purposes of developing recommendations and/or making decisions.
17. Ability to get along and work well with others.
18. Ethical conduct in the practice of law in the State of New York.
19. Physical condition commensurate with the demands of the position.

LOCATION:            Adult Education Program – 900 Watervliet-Shaker Road

BASIC FUNCTION:

This is a professional position that involves the monitoring, coordination and evaluation of services provided in the Literacy Zone.  This coordinator monitors and supports educational programs, works with community members and staff to ensure an effective and efficient service delivery system.  The quality of services, the effectiveness of service providers and the awareness of program efficiency is a basic responsibility of this worker.  The work is performed under general supervision.  Does related work as required.  

RESPONSIBILITIES:

1. Coordinates daily operational activities at the Literacy Zone Family Welcome Center and co-located program sites under the direction of the Program Supervisor;
2. Maintains contact with Literacy Zone service providers for the proper delivery of contracted services;
3. Builds, expands and maintains active networks with area non-profit organizations, human services agencies community providers and workforce development partners to address participant barriers through Literacy Zone activities;
4. Facilitates partner round tables to streamline interagency referrals and continuous service delivery;
5. Plans, organizes and leads community resource events, career fairs, workshops and public outreach initiatives to drive participant recruitment and community engagement;
6. Monitors program effectiveness, partner contributions and participant outcomes against defined benchmarks using state reporting databases;
7. Assists in preparation of service contracts, grants and program plans as assigned;
8. Keeps and maintains detailed program records, tracks outcomes and prepares reports as required;
9. Performs all other related duties, as assigned.
10. Good knowledge of principles and practices of non-profit and/or community service program development;
11. Working knowledge of federal, state and local laws, rules and regulations applicable to Adult Education and literacy programming;
12. Working knowledge of program tracking systems and basic data management;
13. Ability to work effectively with both professional and non-professional personnel;
14. Ability to prepare and write grant applications and to monitor and administer programs;
15. Ability to manage multiple projects and event logistics;
16. Ability to prepare reports and maintain records;
17. Initiative and resourcefulness; tact and courtesy;
18. Physical condition commensurate with the demands of the position.

LOCATION:                          Engagement & Development Services – 900 Watervliet-Shaker Road     

BASIC FUNCTION:

This is professional communications work with responsibility for developing and implementing a digital communications strategy for school district or BOCES programs in all digital platforms including web applications, intranets, document sharing and standards, social medial and other multi-media platforms.  Incumbents may design and produce educational, informational and promotional materials including publications, multimedia and video products to support the mission of the school district or BOCES. Incumbent works collaboratively with other communications staff to enhance the mission of publicizing and distributing information about school district or BOCES news, events, programs, services and facilities.  Employees in this class maintain close contact and cooperate with policy-making officials, school staff, local media representatives and the public. Work is performed independently in accordance with established policies and practices.  Supervision of program projects and activities may be required.  Does related work as required. 

RESPONSIBILITIES:

1. Plans, develops and produces a wide range of digital content strategies and materials for both internal and external audiences, including but not limited to web content, multimedia graphics, audio and digital media, video design and social media strategy.
2. Establishes and maintains social media presence across various channels by creating, publishing and maintaining video, text and image content.
3. Works with appropriate school district and/or BOCES staff to ensure digital content is consistent with subsequent communications strategies and plans.
4. Works closely with school district and/or BOCES administrators and staff to assess digital content needs, opportunities and strategies.
5. Establishes and maintains project production schedules.
6. Evaluates emerging digital communication tools, such as new social media platforms, and makes recommendations on adding these tools to school district/BOCES digital content strategy.
7. Collects and confirms data from within and outside the school district and/or BOCES by conducting interviews, attending events, visiting facilities and reviewing subsequent communications materials.
8. Monitors and tracks feedback related to school district/BOCES programs and initiatives in digital environments and posts appropriate response.
9. Captures and analyzes social and digital media metrics and communicates any issues that require attention to school district and/or BOCES administrators.
10. Maintains familiarity with school district budgets, student testing and achievement data and/or other complex information related to school programs, policies and operations.
11. Attends meetings and maintains records of information released.
12. Good knowledge of the principles and practices of digital content, including video production and storytelling.
13. Good knowledge of the operation and uses of a variety of sophisticated audio and visual media production equipment.
14. Good knowledge of the methods and techniques of design and development of video, audio and multi-image sound/slide programs.
15. Good knowledge of various digital media sources for dissemination of information.
16. Good knowledge of social media platforms and optimization.
17. Good knowledge of English usage, spelling, punctuation and grammar.
18. Ability to conceptualize and create concepts and scripts for digital media projects and coordinate project to completion.
19. Ability to read, interpret, analyze and summarize complex written documents.
20. Ability to establish and maintain effective working relationships with others.
21. Ability to express oneself effectively in both oral, written and digital form.
22. Physical condition commensurate with the demands of the position. 

LOCATION:                          Special Education – Multiple Locations (schedule TBD)

BASIC  FUNCTION:

The work involves responsibility for enhancing employability, maximizing independence and assisting in the development of the capacities and strengths of students who are blind and/or visually impaired.  Incumbents teach vision-impaired students the skills, concepts and techniques necessary to travel safely, efficiently and confidently through any environment and under all environmental conditions and situations.  Incumbents work one-on-one with students in their school to help them learn adaptive skills that allow them to overcome the obstacles in day-to-day life, enabling them to more fully integrate into their community.  Incumbents are expected to perform independently the full range of duties associated with orientation and mobility, assisting in the development of the capacities and strengths of people who are blind and visually impaired.  Does related work as required.

RESPONSIBILITIES:

1. Develop and carry out individualized orientation and mobility training for each student.
2. Assist with basic orientation and concepts of body awareness, directionality and geometric shapes.
3. Assist students with obtaining independence and confidence.
4. Teach primary travel systems using residual vision, sighted guide, long cane, prescribed low vision aides or a combination of travel systems.
5. Teach effective indoor travel techniques.
6. Teach self-protective techniques.
7. Provide training and room or building familiarization.
8. Teach safe and effective negotiation of outdoor areas including street crossing at various traffic-controlled intersections.
9. Assist with learning how to use public transportation.
10. Thorough knowledge of the principles and practices of orientation and mobility assessment, selection, and application.
11. Good knowledge of current special education practices for young children.
12. Ability to deliver assistance and services through special education programs.
13. Physical condition commensurate with the demands of the position.

LOCATION:            Adult Education Program – 388 Clinton Avenue, Albany

SCHEDULE:         Monday–Friday, (exact hours to be determined but fall within 12pm to 8pm)

BASIC FUNCTION:

These duties involve the responsibility in providing sound counseling and assistance which connect adult participants and their families to pathways out of poverty. Incumbent in this position establishes links with vocational/educational service providers in the local community and refers students for these services.  Case management in the Literacy Zone should provide referral to address participants’ specific needs including, but not limited to, transition to employment, post-secondary education or training, apprenticeship programming, access to benefits, physical and mental health, legal services, financial services, and housing. The work is performed under the general supervision of the Adult Education Program Manager.  Supervision is not the responsibility of this class.  Does related work as required.

RESPONSIBILITIES:

1. Conducts a comprehensive literacy and educational/vocational assessment to develop a plan of services to meet these needs.
2. Identify post secondary transition programs and assists out-of-school youth and adults to obtain a NYS High School Equivalency diploma and succeed in post secondary education, apprenticeship programs or training.
3. Communicates effectively and collaborates with BOCES HSE & English as a Second Language teachers to ascertain barriers that specific students may be experiencing that prevent them from meeting their educational/vocational goals.
4. Assists adult education students with workforce development programs, including apprenticeship, adult Career and Technical Education/workforce training and career pathways including career exploration using NYSED/CUNY CareerKits.
5. Collaborates with and refers adults’ education students to various community partners for wrap around services including health literacy, financial literacy, family literacy, school engagement and more.
6. Assists and supports adult education students in employability and life coping skills such as job searches, resume writing and job interviewing skills to enable them to become self-sufficient.
7. Researches and refers adult education students to pathways to citizenship and English language proficiency for limited English language adults.
8. Researches and assists students in acquiring related supportive services such as one-stop career counseling, transportation, public assistance and childcare.
9. Refers adult education students to programs that enable out-of-school youth and adults who are receiving public assistance, or families with incomes 200% below the poverty level, to obtain and retain employment.
10. Prepares a variety of records and reports related to adult education students and program activities and outcomes.
11. Refers adult education students to transition programs for youth and adults returning to the community from incarceration.
12. Supports individuals with disabilities and their families.
13. Supports mature workers and senior citizens to enable them to stay out of poverty.
14. Provides transition support for returning veterans and their families, including disabled veterans.
15. Good knowledge of vocational career ladders and attainment skills.
16. Good knowledge of federal, state and local laws, rules and regulations applicable to Adult Education.
17. Good knowledge of labor market trends and requirements and the skills, abilities and experiences required in a wide variety of occupations.
18. Good knowledge of the available educational, training and employment resources.
19. Ability to communicate effectively both orally and in writing.
20. Ability to work effectively with both professional and non-professional personnel.
21. Ability to establish and maintain effective interpersonal relationships.
22. Ability to prepare reports and maintain records.
23. Initiative and resourcefulness; tact and courtesy.
24. Physical condition commensurate with the demands of the position.

LOCATION:          Northeastern Regional Information Center – Albany or North Country

BASIC FUNCTION:  
The work involves responsibility for training and instructing school district teachers and teaching staff using classroom software applications supported by a BOCES Regional Information Center (RIC).  The incumbent provides technical assistance to teachers and teaching staff regarding planning and implementing technology integration into curriculum in alignment with New York State learning standards.  The incumbent also provides technology planning services for classroom use.  The incumbent also analyzes and provides recommendations to resolve software problems. 

The position of Program Coordinator I (Instructional Services) differs from that of Program Coordinator II (Instructional Services) by virtue of the fact that a Program Coordinator II (Instructional Services)’s duties and responsibilities, as well as the knowledge and experience, are more extensive than that of a Program Coordinator I (Instructional Services), and a Program Coordinator II (Instructional Services) serves as a lead worker.

The Program Coordinator (Instructional Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not generally perform Local Area Network (LAN) or Wide Area Network (WAN) support services.

The Program Coordinator (Instructional Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Instructional Services) series are required to possess knowledge pertaining to teaching and curriculum software applications and do not generally maintain administrative or financial software applications.

The work of a Program Coordinator I (Instructional Services) is performed under the direct supervision of a higher-level Program Coordinator.  The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district instructional staff on software, hardware and internet use ensuring relatedness to the New York State Learning Standards, school district curriculum, instruction and assessment.
2. Schedules instructional sites and coordinates requests from schools regarding planning for training of teachers, proctors, and administrators.
3. Writes instructional course descriptions and publishes and distributes catalogs of teacher training courses.
4. Solicits training program evaluation from school districts to improve instructional staff training services.
5. Evaluates software and multimedia to ensure instructional congruence with district curriculum and the learning standards.
6. Tests and installs instructional software applications/updates and analyzes and resolves computer hardware and software problems either onsite or by phone.
7. Performs basic computer hardware and software installation, maintenance and network administration such as installing stand alone or Local Area Network computer hardware and software, configuring software, adding and removing end-users, and resolving printer problems.
8. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on hardware and instructional software purchases and coordinate technology projects.
9. Orders and tracks instructional software applications purchased for school districts and maintains detailed written records on training and services provided.
10. Participates in regional user group meetings for the support and development of instructional services supported by BOCES.
11. Distributes training documents, manuals, revisions, and memos, newsletter and other information pertaining to instructional software use in a school district.
12. Documents instructional software changes requested by component school districts and forwards it to the appropriate software company.
13. Researches new and updated instructional software before distributing it to a school district.
14. Advises and makes recommendations to school personnel regarding curriculum, hardware and software purchases.
15. Maintains an up-to-date knowledge on emerging theories and best practices in learning and teaching technology integration.
16. Attends, participates or hosts professional conferences and meetings and serves as liaison with the New York State Education Department, school districts officials, computer and instructional coordinators and other program-related agencies.
17. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
18. Good knowledge of computer instructional software applications supported by a BOCES Regional Information Center.
19. Good knowledge of New York State curriculum and learning standards.
20. Good knowledge of assigned local school districts needs for technology training services.
21. Working knowledge of computer hardware and software industry.
22. Ability to incorporate commercially available software into classroom curriculum.
23. Ability to preview and evaluate software and multimedia programs.
24. Ability to establish rapport and maintain cooperative working relationships with teachers.
25. Ability to work in both PC and Macintosh platforms.
26. Ability to develop, design, coordinate and/or deliver instructional technology training.
27. Ability to utilize various software and computer database programs.
28. Ability to problem-solve computer user hardware and software problems.
29. Ability to form and maintain effective working relationships with others.
30. Ability to understand and empathize with computer user needs and concerns.
31. Ability to maintain records and prepare written and statistical reports clearly and concisely.
32. Ability to communicate effectively both orally and in writing.
33. Ability to follow written and oral instructions.
34. Physical condition commensurate with the demands of the position.

LOCATION:                          Northeastern Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:          

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC). 

The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting.  This position differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Program Coordinator I’s (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are less extensive than that of a Program Coordinator II (Administrative Services).  A Program Coordinator I (Administrative Services) also exercises less independent judgment in the performance of his/her duties and responsibilities and does not serve as a lead worker.

The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.

The work of a Program Coordinator I (Administrative Services) is performed under the direct supervision of a higher-level Program Coordinator. The incumbent exercises no supervision.  Does related work as required.

RESPONSIBILITIES:

1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes;
5. Maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES;
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
11. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
12. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
13. Good knowledge of assigned local school districts needs for technology training services.
14. Working knowledge of the laws, rules and regulations governing New York State school districts.
15. Working knowledge of the computer software industry.
16. Working knowledge of standard office practices and equipment.
17. Ability to develop, design, coordinate and/or deliver technology training.
18. Ability to utilize various software and computer database programs.
19. Ability to problem-solve user hardware and software problems.
20. Ability to form and maintain effective working relationships with others.
21. Ability to understand and empathize with customer needs and concerns.
22. Ability to maintain records and prepare written and statistical reports clearly and concisely.
23. Ability to communicate effectively both orally and in writing.
24. Ability to follow written and oral instructions.