Position Title

Managing Program Coordinator I-Administrative Services

Required Application Type

School Related Personnel

Salary/Pay Scale

$63,035 - $78,000

Job Description

LOCATION:                          Northeast Regional Information Center – 900 Watervliet-Shaker Road

BASIC FUNCTION:

The work involves responsibility for supervising, coordinating and providing training and assistance to school district personnel using administrative and student management software applications supported by a BOCES Regional Information Center (RIC).  The incumbent may supervise a unit of personnel involved in installing and maintaining administrative software applications as well as training and instructing the component school district personnel who use them.  This class differs from that of Program Coordinator II (Administrative Services) by virtue of the fact that a Managing Program Coordinator I (Administrative Services) may exercise supervision over others, conducts a special project or is engaged in servicing advanced software systems for a large school district.  The incumbent may exercise supervision over Program Coordinators I and II (Administrative Services), Program Coordinator Trainees and other support staff.  The incumbent also assists RIC management in developing the annual budget and costs for services.  The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services.  The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.  The work is performed under the general supervision of a Managing Program Coordinator II or another RIC administrator.  Does related work as required.

RESPONSIBILITIES:

1. Supervises and trains personnel involved in providing training and support services to school districts using software applications to perform student management, business office or guidance office functions;
2. Develops and implements software application plans for school districts;
3. Prepares cost projections for network upgrades and new installations;
4. Trains and assists school district staff on software applications used to perform student management, business office or guidance office functions;
5. Assists school district personnel with the implementation of the technology aspects of school district management programs;
6. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone;
7. Meets with school district technology personnel and administrators to discuss requests for program changes, advise on software purchases and coordinate technology projects involving administrative software and applicable policies and procedures;
8. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided;
9. Maintains detailed records and files on all technical service and training;
10. Participates in regional user group meetings for the support and development of services supported by BOCES;
11. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district;
12. Documents software changes requested by component school districts and forwards it to the appropriate software company;
13. Researches new and updated software before distributing it to a school district;
14. Advises and makes recommendations to school personnel regarding hardware and software purchases as it relates to administrative services;
15. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration;
16. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
17. Reports orally and in writing to a Managing Program Coordinator regarding program activities;
18. Ensures end of year fiscal reporting for school districts and configures software for new fiscal year;
19. Ensures federal and state wage, salary and earnings information is correctly reported;
20. Maintains an inventory of all computer-related equipment within a school district or districts.
21. Thorough knowledge of administrative software applications supported by a BOCES Regional Information Center;
22. Good knowledge of the laws, rules and regulations governing New York State school districts;
23. Good knowledge of the computer software industry;
24. Good knowledge of modern management and supervisory principles and practices;
25. Good knowledge of standard office practices and equipment;
26. Working knowledge of budget preparation and the BOCES budgetary process;
27. Ability to develop, design, coordinate and/or deliver technology training;
28. Ability to utilize various software and computer database programs;
29. Ability to problem-solve user hardware and software problems;
30. Ability to form and maintain effective working relationships with others;
31. Ability to understand and empathize with customer needs and concerns;
32. Ability to maintain records and prepare written and statistical reports clearly and concisely;
33. Ability to plan, supervise and schedule the work of others;
34. Ability to communicate effectively both orally and in writing;
35. Ability to apply computer technology to a wide variety of school district settings;
36. Physical condition commensurate with the demands of the position.

Civil Service Title

Managing Program Coordinator I-Admin Services

Job Qualifications

1. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with at least a Master’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and five (5) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications; OR,
2. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and seven (7) years of experience as stated in (A).

PROMOTIONAL: Twenty-four (24) months permanent competitive class status as a Program Coordinator II (Administrative Services).

NOTES:

1. Successful completion of a three (3) credit hour course beyond the requirements of (A) and (B) in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for three (3) months of appropriate experience.
2. Successful completion of a course of study offered by a technical training institute, college or a corporate training program in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for up to one (1) year of appropriate experience, if the following conditions are met:
   1. The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications systems, LAN/WAN system configuration or a similar course with technical emphasis;
   2. The candidate provides an official description of the coursework and evidence that it was successfully completed.
3. Coursework in the use of specific programs such as WORD, EXCEL or ACCESS and data entry is not acceptable.

The selected applicant will be subject to a fingerprint-supported criminal history background check in accordance with SAVE Legislation effective July 1, 2001.

Candidates will not have to take an exam for this title. This is a NY HELPS (Hiring Emergency Limited Placement Statewide) Program designated title. NY HELPS is a temporary program designed to help local government employers address current staffing issues. Traditionally, the titles filled under the NY HELPS Program required job candidates to compete in a competitive exam to be considered for employment. For the duration of the program, this title will be classified as non-competitive and categorized as a HELPS Program position. At the close of the program, this position will revert to competitive class status. Employees occupying positions filled through the HELPS Program will be granted competitive class status without the need to participate in a competitive exam.

Application Procedure

SALARY:               BOCES employee salary commensurate with experience and in accordance with contract language.

CLOSING DATE:                 POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED

Job Category

Professional/Administrative Positions

Job Location

Capital District Region

Additional Information