Location: Northeastern Regional Information Center - 900 Watervliet-Shaker Road
Basic Function: The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC). The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting.
The position of Program Coordinator II (Administrative Services) differs from that of Program Coordinator I (Administrative Services) by virtue of the fact that a Program Coordinator II’s (Administrative Services) duties and responsibilities, as well as the knowledge and experience pertaining to the software applications, are more extensive than that of a Program Coordinator I (Administrative Services). A Program Coordinator II (Administrative Services) also exercises more independent judgment in the performance of his/her duties and responsibilities and serves as a lead worker.
The Program Coordinator (Administrative Services) series differs from the Program Coordinator (Network Services) series by virtue of the fact that incumbents do not perform Local Area Network (LAN) or Wide Area Network (WAN) support services. The Program Coordinator (Administrative Services) series differs from other Program Coordinator series by virtue of the fact that incumbents in the Program Coordinator (Administrative Services) series are required to possess knowledge pertaining to administrative and student management software applications and do not generally maintain financial or instructional software applications.
The work of a Program Coordinator II (Administrative Services) is performed under the direct supervision of a higher level Program Coordinator. The incumbent exercises no supervision; however, the incumbent does serve as a lead worker on assigned projects. Does related work as required.
Responsibilities:
1. Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
2. Assists school district personnel with the implementation of the technology aspects of school district management programs.
3. Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
4. Meets with school district technology personnel and administrators to discuss requests for program changes and coordinate technology projects involving administrative software and applicable policies and procedures.
5. Orders and tracks software applications purchased for school districts and maintains detailed written records on training and services provided.
6. Participates in regional user group meetings for the support and development of services supported by BOCES.
7. Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
8. Documents software changes requested by component school districts and forwards it to the appropriate software company.
9. Researches new and updated software before distributing it to a school district.
10. Advises and makes recommendations to school personnel regarding hardware and software purchases as it relates to administrative services.
11. Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
12. Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.
13. Ensures end of year fiscal reporting for school districts and configures software for new fiscal year.
14. Maintains an inventory of all computer-related equipment within a school district or districts.
15. Serves as lead worker on projects involving other Program Coordinators.
16. Good knowledge of administrative software applications supported by a BOCES Regional Information Center.
17. Good knowledge of computer software and information technology.
18. Good knowledge of assigned local school districts needs for technology training services.
19. Good knowledge of the laws, rules and regulations governing New York State school districts.
20. Good knowledge of the computer software industry.
21. Good knowledge of standard office practices and equipment.
22. Ability to develop, design, coordinate and/or deliver technology training.
23. Ability to utilize various software and computer database programs.
24. Ability to problem-solve user hardware and software problems.
25. Ability to form and maintain effective working relationships with others.
26. Ability to understand and empathize with customer needs and concerns.
27. Ability to maintain records and prepare written and statistical reports clearly and concisely.
28. Ability to communicate effectively both orally and in writing.
29. Ability to lead others on an assigned project.
30. Ability to follow written and oral instructions.
31. Physical condition commensurate with the demands of the position.
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with at least a Bachelor’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and five (5) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications; OR,
B. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and seven (7) years of experience as stated in (A).
NOTES:
1. Successful completion of a three (3) credit hour course beyond the requirements of (A) and (B) in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for three (3) months of appropriate experience.
2. Successful completion of a course of study offered by a technical training institute, college or a corporate training program in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field may be substituted for up to one (1) year of appropriate experience, if the following conditions are met:
a. The course of training involves learning the fundamental aspects of computer programming, systems analysis, telecommunications systems, LAN/WAN system configuration or a similar course with technical emphasis;
b. The candidate provides an official description of the coursework and evidence that it was successfully completed.
3. Coursework in the use of specific programs such as WORD, EXCEL or ACCESS and data entry is not acceptable.
PROMOTIONAL: Twenty-four (24) months of permanent competitive class status as a Program Coordinator I (Administrative Services) or Program Coordinator I (Medicaid and Data Services).
Vacancies are filled by certified list provided by Albany County Civil Service. Should no certified list be available, candidates appointed to this position will be serving in a provisional appointment in accordance with New York State Civil Service Law. The candidate must successfully complete a competitive examination and be eligible for appointment in accordance with Civil Service Law and the Civil Service Rules for Albany County to obtain a permanent appointment.