Location:      Engagement & Development Services - St. Lawrence County

Basic Function:

This is professional public relations work with responsibility for developing and implementing a program of planned and strategic two-way communication, which also includes publicizing and distributing information about school district or BOCES news, events, programs, services and facilities.  Employees in this class maintain close contact and cooperate with policy-making officials, school staff, local media representatives and the public. Work is performed independently in accordance with established policies and practices.  Supervision of program projects and activities may be required.  Does related work as required. 

Responsibilities:

1. Works closely with school district and/or BOCES administrators and staff to assess communications needs, opportunities and strategies;
2. Plans, develops and produces a wide-range of communications strategies and materials for both internal and external audiences, including but not limited to newsletters, brochures, press releases, news articles, fact sheets, presentations, special reports etc.;
3. Assists in analyzing and explaining school district budgets, student testing and achievement data and/or other complex information related to school programs, policies and operations;
4. Attends meetings and maintains records of information released.
5. Good knowledge of the principles and practices of journalism and public relations;
6. Good knowledge of appropriate media sources for dissemination of information;
7. Good knowledge of English usage, spelling, punctuation and grammar;
8. Ability to read, interpret, analyze and summarize complex written documents;
9. Ability to acquire a knowledge of school district operations and complex educational issues;
10. Ability to establish and maintain effective working relationships with others;
11. Ability to express oneself effectively in both oral or written form;
12. Physical condition commensurate with the demands of the position.

Location:     Northeastern Regional Information Center - Franklin, Essex & Hamilton Counties/North Country

Basic Function:

The Help Desk Technician Trainee is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/ software, or peripheral equipment.  Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network & Systems Technician. Does related work as required.

Responsibilities:

1. Receives requests via telephone, e-mail, facsimile, mail, and in person for the support services provided by Division of Information Services.
2. Reviews and resolves computer software and hardware problems of users.
3. Logs requests for technical support into a computer, forwards requests as necessary.
4. Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable;
5. Answer telephones and direct calls as necessary.
6. Installs personal computers and peripheral equipment as necessary.
7. Installs/re-installs personal computer operation systems as necessary.
8. Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs.
9. Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software.
10. Maintains computerized files regarding the use of the divisions’ services by other departments and sends billing statements to those departments.
11. Meets with departments to provide technical assistance regarding departmental specific software, and acts as a liaison between the department and the vendor/manufacturer of the third party software in cases of vendor required support and defective software/hardware.
12. Maintain support documentation, files and records, as necessary.
13. Working knowledge of personal computers and the peripheral equipment.
14. Working knowledge of modern office equipment and terminology.
15. Working knowledge of modern information services terminology.
16. Working knowledge of business English.
17. Skill in the use of a personal computer keyboard.
18. Ability to communicate technical information both verbally and in writing.
19. Ability to use a personal computer.
20. Ability to convey prescribed technical procedures via the telephone.
21. Ability to follow oral and written instructions.
22. Ability to establish and maintain effective working relationships.
23. Physical condition commensurate with the demands of the position.

LOCATION:    Northeastern Regional Information Center – Albany or North Country

BASIC FUNCTION:    
Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems.  Incumbent performs duties during normal business hours or during the night and weekends as required.  Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional.  Does related work as required

RESPONSIBILITIES:    

1.    Installs and maintains personal computers and networks, including all peripheral equipment;
2.    Installs wiring and fiber optic cables.
3.    Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
4.    Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
5.    Works with vendors to configure and troubleshoot routers, circuit problems, and various third- party software applications.
6.    Upgrades computers and peripheral equipment.
7.    Tests wiring.
8.    Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
9.    Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
10.    Attends seminars and technical education classes to keep abreast of current trends in information technology.
11.    Working knowledge of modern personal computers and local and wide area networks. 
12.    Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software. 
13.    Ability to install office computer systems and networks. 
14.    Ability to evaluate equipment configuration requirements. 
15.    Ability to diagnose computer system and network problems and assist in their resolution. 
16.    Ability to direct users in system and network use. 
17.    Ability to understand written material. 
18.    Ability to follow oral and written directions. 
19.    Physical condition commensurate with the demands of the position.