Network & Systems Technician (NY HELPS) | 2025-188A2 | LOCATION: Northeastern Regional Information Center – 900 Watervliet-Shaker Road BASIC FUNCTION: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional. Does related work as required. RESPONSIBILITIES: - Installs and maintains personal computers and networks, including all peripheral equipment.
- Installs wiring and fiber optic cables.
- Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
- Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
- Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications.
- Upgrades computers and peripheral equipment.
- Tests wiring.
- Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
- Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
- Attends seminars and technical education classes to keep abreast of current trends in information technology.
- Working knowledge of modern personal computers and local and wide area networks.
- Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
- Ability to install office computer systems and networks.
- Ability to evaluate equipment configuration requirements.
- Ability to diagnose computer system and network problems and assist in their resolution.
- Ability to direct users in system and network use.
- Ability to understand written material.
- Ability to follow oral and written directions.
- Physical condition commensurate with the demands of the position.
| $50,236 - $58,677 prorated to amount of service |
Network & Systems Technician (NY HELPS) | 2025-189A2 | LOCATION: Northeastern Regional Information Center – 900 Watervliet-Shaker Road BASIC FUNCTION: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional. Does related work as required. RESPONSIBILITIES: - Installs and maintains personal computers and networks, including all peripheral equipment.
- Installs wiring and fiber optic cables.
- Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
- Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
- Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications.
- Upgrades computers and peripheral equipment.
- Tests wiring.
- Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
- Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
- Attends seminars and technical education classes to keep abreast of current trends in information technology.
- Working knowledge of modern personal computers and local and wide area networks.
- Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
- Ability to install office computer systems and networks.
- Ability to evaluate equipment configuration requirements.
- Ability to diagnose computer system and network problems and assist in their resolution.
- Ability to direct users in system and network use.
- Ability to understand written material.
- Ability to follow oral and written directions.
- Physical condition commensurate with the demands of the position.
| $50,236 - $58,677 prorated to amount of service |
Network & Systems Technician (NY HELPS) | 2025-216 | LOCATION: Northeastern Regional Information Center – Schenectady City School District BASIC FUNCTION: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional. Does related work as required. RESPONSIBILITIES: - Installs and maintains personal computers and networks, including all peripheral equipment.
- Installs wiring and fiber optic cables.
- Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
- Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
- Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications.
- Upgrades computers and peripheral equipment.
- Tests wiring.
- Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
- Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
- Attends seminars and technical education classes to keep abreast of current trends in information technology.
- Working knowledge of modern personal computers and local and wide area networks.
- Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
- Ability to install office computer systems and networks.
- Ability to evaluate equipment configuration requirements.
- Ability to diagnose computer system and network problems and assist in their resolution.
- Ability to direct users in system and network use.
- Ability to understand written material.
- Ability to follow oral and written directions.
- Physical condition commensurate with the demands of the position.
| $50,236 - $58,677 prorated to amount of service |
Network & Systems Technician (NY HELPS)-FEH Region/North Country | 2025-74A4 | LOCATION: Northeastern Regional Information Center – Franklin-Essex-Hamilton/North Country BASIC FUNCTION: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional. Does related work as required. RESPONSIBILITIES: - Installs and maintains personal computers and networks, including all peripheral equipment.
- Installs wiring and fiber optic cables.
- Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
- Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
- Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications.
- Upgrades computers and peripheral equipment.
- Tests wiring.
- Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
- Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
- Attends seminars and technical education classes to keep abreast of current trends in information technology.
- Working knowledge of modern personal computers and local and wide area networks.
- Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
- Ability to install office computer systems and networks.
- Ability to evaluate equipment configuration requirements.
- Ability to diagnose computer system and network problems and assist in their resolution.
- Ability to direct users in system and network use.
- Ability to understand written material.
- Ability to follow oral and written directions.
- Physical condition commensurate with the demands of the position.
| $50,236 - $58,677 prorated to amount of service |
Senior Network & Systems Technician (NY HELPS)-FEH Region/North Country | 2025-74B4 | LOCATION: Northeastern Regional Information Center – Franklin-Essex-Hamilton/North Country BASIC FUNCTION: Incumbent in this class participates in the design, installation and maintenance of personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for participating in the identification and correction of network and system problems. Incumbent is also involved in the receipt and distribution of new computer equipment. This class differs from the Network and Systems Technician in that the Senior level performs more difficult and technical work and may act as the lead worker on technical projects. Incumbent performs duties normal business hours or during the night and weekend as RESPONSIBILITIES: - Installation and maintenance of personal computers and networks including all peripheral equipment.
- Installation of wiring and fiber optic cables.
- Installation and configuration of file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
- Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
- Working with vendors to configure and troubleshoot routers, circuit problems, and various county used third party software applications.
- Upgrading of computers and peripheral equipment.
- Testing of wiring.
- Creation of user accounts and access permissions.
- Receipt and distribution of new computer equipment.
- Maintains software library.
- Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
- Attends seminars and technical education classes to keep abreast of current trends in information technology.
- May perform other related duties as required.
- Good knowledge of modern personal computers and local and wide area networks.
- Good knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
- Ability to install office computer systems and networks.
- Ability to evaluate equipment configuration requirements.
- Ability to diagnose computer systems and networks problems and assist in their resolution.
- Ability to plan, direct and the work of others when acting as a lead worker on technical projects.
- Ability to direct users in system and network use.
- Ability to understand and follow oral and written instructions.
- Ability to read and understand technical manuals.
- Ability to maintain accurate records.
- Physical condition commensurate with the demands of the position.
| $56,399 - $73,478 prorated to amount of service |
Network & Systems Technician (NY HELPS)-Schenectady CSD | 2025-209 | LOCATION: Northeastern Regional Information Center – Schenectady City School District BASIC FUNCTION: Incumbent in this class designs, installs and maintains personal computers, local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification and correction of network and system problems. Incumbent performs duties during normal business hours or during the night and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician (BOCES) or other professional. Does related work as required. RESPONSIBILITIES: - Installs and maintains personal computers and networks, including all peripheral equipment.
- Installs wiring and fiber optic cables.
- Installs and configures file servers, print servers, communications servers, network switches, personal computers and printers (network and desktop).
- Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations.
- Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications.
- Upgrades computers and peripheral equipment.
- Tests wiring.
- Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.).
- Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems and software.
- Attends seminars and technical education classes to keep abreast of current trends in information technology.
- Working knowledge of modern personal computers and local and wide area networks.
- Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral equipment and software.
- Ability to install office computer systems and networks.
- Ability to evaluate equipment configuration requirements.
- Ability to diagnose computer system and network problems and assist in their resolution.
- Ability to direct users in system and network use.
- Ability to understand written material.
- Ability to follow oral and written directions.
- Physical condition commensurate with the demands of the position.
| $50,236 - $58,677 prorated to amount of service |
Help Desk Technician (NY HELPS) | 2025-203 | LOCATION: Northeastern Regional Information Center – Franklin-Essex-Hamilton Region/North Country BASIC FUNCTION: The Help Desk Technician is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required. RESPONSIBILITIES: - Receives requests via telephone, e-mail, facsimile, mail, and in person for the support services provided by Division of Information Services.
- Reviews and resolves computer software and hardware problems of users.
- Logs requests for technical support into a computer, forwards requests as necessary.
- Troubleshoots routine and standard personal computer problems and provides prescribed technical assistance if applicable.
- Answer telephones and direct calls as necessary.
- Installs personal computers and peripheral equipment as necessary.
- Installs/re-installs personal computer operation systems as necessary.
- Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs.
- Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software.
- Maintains computerized files regarding the use of the divisions’ services by other departments and sends billing statements to those departments.
- Meets with departments to provide technical assistance regarding departmental specific software and acts as a liaison between the department and the vendor/manufacturer of the third-party software in cases of vendor required support and defective software/hardware.
- Maintain support documentation, files and records, as necessary.
- Working knowledge of personal computers and the peripheral equipment.
- Working knowledge of modern office equipment and terminology.
- Working knowledge of modern information services terminology.
- Working knowledge of business English.
- Skill in the use of a personal computer keyboard.
- Ability to communicate technical information both verbally and in writing.
- Ability to use a personal computer.
- Ability to convey prescribed technical procedures via the telephone.
- Ability to follow oral and written instructions.
- Ability to establish and maintain effective working relationships.
- Physical condition commensurate with the demands of the position.
| $44,787 prorated to amount of service rendered |